Delivery Manager

About Phaedon, LLC

At Phaedon, we are revolutionizing how companies engage with their audiences and are passionate about sparking participation to drive growth for both our clients and our employees. Phaedon is a data-driven, tech-enabled marketing organization with a breadth of capabilities that go beyond our competitors and redefine traditional industry archetypes. We have a history of delivering game-changing results for notable brands across advanced analytics, loyalty technology and services, marketing communications, and experience transformation to bring intelligent imagination and solve our clients’ biggest business and brand challenges. And every role at Phaedon has an integral part to play in fulfilling this vision.

About the role

As a Delivery Manager within our Client Strategy and Loyalty team, you’ll be responsible for bringing our global teams together collaboratively using design thinking combined with a natural curiosity to deliver multiple projects that create experience-led transformation for our clients and their customers. This position necessitates passion for growing client relationships, connecting strategy to delivery and leading project teams from project planning through final delivery. This is a dynamic position and requires an individual with strong communication and collaboration skills who can think strategically and execute tactically. Our Delivery Managers embrace ambiguity in order to translate client requirements using agile delivery framework to deliver minimum viable products that can go to market with speed. They are also strategic problem-solvers that have a willingness to learn and grow with our team.

Essential Duties & Responsibilities

• Ability to work in a matrixed mode and lead cross disciplinary teams, to develop, iterate, and refine technical solutions.
• Actively communicate with clients to understand and define current needs and priorities.
• Work collaboratively across disciplines to effectively scope and scale our delivery framework.
• Establish and maintain schedules, roadmaps, and release plans in accordance with customer and stakeholder needs.
• Work effectively with our strategists and clients to develop a prioritized backlog (experience with Product Increment planning preferred).
• Schedule and drive effective agile ceremonies virtually and globally (e.g. backlog refinement, sprint planning, story point estimation, daily stand ups, sprint demos, retrospectives, inspect and adapt).
• Build strong relationships with our clients to assure that the solution is understood and communicate relevant project information (e.g. status, risk, issues, deliverables).
• Synthesize, document and effectively communicate summarized status.
• Manage budgets, prepare cost estimates, and track resources using financial management tools.
• Perform continuous risk assessment and mitigation; work with management to identify and remove resource, feasibility, and technical barriers that can impede development.
• Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
• Foster a culture of creativity, collaboration, innovation, and excellence in the work environment and continuously elevate the quality and caliber of the organization.
• Manage projects independently, be self-motivated to identify and manage risks, and committed to achieving project goals and milestones.

Education & Experience Requirements

• Bachelor’s degree or commensurate experience.
• 2+ years project management experience.
• Competent understanding of agile project management methodologies and principles.
• Demonstrated experience with the software development cycle including working with cross disciplinary teams, including strategy, UX and engineering.
• Ability to provide technical strategic guidance to the customer and project team.
• Experience launching digital solutions, including ongoing analysis and continuous product improvements.
• Working knowledge of the technical software development process, agile delivery methods including agile scrum and/or kanban.
• Proficiency working with JIRA and Confluence.
• Team player with excellent problem-solving and consensus-building skills.
• Ability to effectively work remotely with minimal supervision.