Director, Business Systems (CRM)

The Basics

The Director of Business Systems (CRM) here at Tanium reports to the Senior Director of Business Systems and is accountable for the team which owns strategy, development, implementation, and maintenance for most technology systems associated with Sales and Marketing for Tanium. This ecosystem includes Salesforce (Sales Cloud and Service Cloud), CPQ, Salesforce Community, Marketo, multiple Lead management tools and much more.

This role will work closely with stakeholders in Sales, Marketing, and related business units to develop and deploy new features and capabilities which support, enhance and enable our go-to-market teams. More than that, this role will be expected to partner with the business teams to build and implement a vision for these technologies going forward.

What you'll do

• Develop a vision for Sales & Marketing technology within Tanium – and make it happen
• Manage a team of architects, engineers, and analysts responsible for the evolution and maintenance of Tanium’s Sales and Marketing technologies
• Manage a team that is distributed across multiple locations and time zones
• Manage the support team and measure support metrics to improve throughput and quality
• Collaborate closely with stakeholders across the company, align and prioritize a multitude of business needs within a consolidated strategy
• Consult on the implications of new systems, integrations, and changes to existing technologies
• Refine and improve ongoing development, break-fix and implementation work using Agile methodologi