Keyholder & Operations Lead - New York City Pop-Up

FALL – HOLIDAY POP-UP | NEW YORK CITY | CREATIVE LIFESTYLE BRAND

This brand exists to prove one simple thing: it's never too late to learn something new. We take complete beginners, people who've genuinely never tried this before, and walk them through it, step by step, until they're holding something they made with their own two hands and thinking, “wait, I actually did that?” That feeling is basically the whole point of what we do.

Here's something specific to this brand: our customers don't just buy one thing and move on, many of them are collectors, and they know exactly what's out of stock, what's rare, and what they're hoping is hiding in the back. That makes stock accuracy and fast replenishment a genuinely big deal for us, not just a behind-the-scenes detail. This fall through the holidays, we're looking for a Keyholder & Operations Lead who takes real pride in running a tight, organized backroom, because when the stock is right, everything on the floor gets to be fun.

The Role

As Keyholder & Operations Lead, you'll own everything happening behind the scenes, inventory accuracy, receiving, replenishment, and merchandise flow, so the sales floor never misses a beat and the team can focus on customers instead of chasing down product. You'll work closely with store leadership and the floor team to keep everything running smoothly, especially during the high-volume stretch of the holiday season.

This role is ideal for someone who's detail-oriented and genuinely likes the satisfaction of a well-organized stockroom, but who still fits this team's warm, no-ego, low-drama culture, you're behind the scenes, but you're never separate from the team's energy.

Profile of the Ideal Candidate

• A genuinely good person to be around, kind, honest, and easy to work with, with zero patience for big egos or unnecessary drama

• Highly organized and detail-oriented, you take real pride in precision and a well-run stockroom

• Dependable and proactive, comfortable working independently while staying closely connected to the floor team

• Comfortable with autonomy and a little ambiguity, you don't need everything mapped out perfectly to make a good call in the moment

• Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time

• Calm and steady under pressure, especially during peak gifting and holiday shipment volume

Key Requirements

• Prior retail experience in stock, operations, or inventory-focused roles is required

• Comfortable and energized by the intensity of a fall-through-holiday retail season, including high shipment volume during peak gifting periods

• Highly organized with strong attention to detail, this role is what keeps the floor running smoothly

• Familiarity with retail systems and inventory processes

• Physical ability to receive, move, and organize merchandise safely

• Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods

What You'll Own

Stock & Inventory Management

• Maintain an organized, efficient, and accurate stockroom at all times

• Oversee product receiving, transfers, and inventory counts

• Ensure timely, accurate replenishment so the sales floor never runs short during a busy stretch

• Partner with store leadership to uphold inventory accuracy and loss prevention standards

Merchandise Flow & Floor Support

• Support visual merchandising through proper product flow and preparation

• Keep sizing, availability, and product readiness dialed in for the sales team

• Be present on the floor as needed to support operational flow, especially during peak traffic

• Help the team quickly track down specific pieces regulars and collectors are hoping for, knowing what's in the back is a real part of the magic for our customers

Operations & Team Collaboration

• Support daily store operations including shipment processing, stock movement, and system updates

• Collaborate closely with the Store Manager, Keyholder, and Sales Associates to anticipate selling needs

• Follow all policies related to inventory integrity, transactions, and operational compliance

• Flag stock issues or shortages early so the team is never caught off guard on a busy day

Success Metrics

• An accurate, well-organized stockroom

• Consistent, on-time replenishment to the sales floor, espe