Keyholder (Part-time Supervisor)- Natick Mall

<p>Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.</p> <p><span style="text-decoration: underline;"><strong>Overview</strong></span></p> <div class="page"> <div class="layoutArea"> <div class="column"> <p>A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.</p> </div> </div> </div> <div class="page"> <div class="layoutArea"> <div class="column"> <p><span style="text-decoration: underline;"><strong>Responsibilities</strong></span></p> <p><strong>Customer Experience</strong></p> <ul> <li>Protect the customer experience in all areas</li> <li>Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus</li> <li>Ensure daily monitoring and execution of sales</li> <li>Provide a friendly and welcoming environment</li> <li>Maintain a professional appearance consistent with established dress code and image guidelines</li> <li>Maximize personal sales at all opportunities, including additional sales at cash wrap</li> <li>Assist in conflict resolution with client issues</li> <li>Communicate product and customer feedback to managers</li> <li>Achieve personal SPH goals*</li> </ul> <p><strong>People</strong></p> <ul> <li>Support management team with training new associates on customer service standards and product knowledge</li> <li>Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor</li> <li>Supervise and develop sales associates as necessary</li> </ul> <p><strong>Operational Standards</strong></p> <ul> <li>Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation</li> <li>Ensure strict compliance an