Senior Product Designer

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re  inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

We’re looking for a Senior Product Designer to join our Scheduling and Billing teams to help reimagine and bring to life a best-in-class experience for high-acuity patients and their providers.

 

Responsibilities

• Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
• Set the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them
• Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights
• Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch. 
• Drive user research to uncover customer problems, needs, and product opportunities.
• Drive co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.  
• Support and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system. 

 

Requirements

• You have a minimum of 5 years of experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
• You have experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile. 
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You have the ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You’re an expert with the tools of the trade, and have experience contributing to token-based design systems. 
• Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week

 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

 

Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team memb