Senior Managing Director, Enterprise Risk Management

About Us

Live Oak Bank is a digital bank that serves small business owners across the country.  Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.  At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and Its People  

The Senior Managing Director, Enterprise Risk Management leads and continues to develop Live Oak’s Enterprise Risk Management (ERM) Framework. This role provides both strategic direction and hands-on leadership to ensure Live Oak maintains a proactive, enterprise-wide view of its risk appetite, risk profile, and control environment. 

The position works closely with business units and control functions across the bank to strengthen risk practices, promote alignment, and support decision-making as the business grows and evolves. Live Oak’s risk management framework spans credit, liquidity, interest rate, strategic, operational, and compliance risk, and this role plays a central part in ensuring these risks are understood, monitored, and managed effectively. 

What You'll Do at Live Oak  

• Lead the overall design, governance, implementation, and ongoing operation of the Enterprise Risk Management Framework, ensuring it is appropriately scaled to Live Oak’s size and complexity.  

• Conduct periodic self-assessments of ERM programs to ensure continued alignment with regulatory expectations and industry best practices.  

• Lead, develop, and mentor the ERM team; foster strong collaboration across the organization to mature risk management capabilities and support consistent application of ERM concepts.  

• Strengthen the Risk Control Self-Assessment (RCSA) process to support proactive and consistent identification, evaluation, and mitigation of key risks and controls.  

• Track and report on emerging risks and risk events; ensure appropriate follow-up, action plans, and updates to related processes and policies.  

• Advance Live Oak’s Change Management program and policy, including improvements to scope, prioritization, and risk assessment processes.  

• Grow the Operational Risk Management discipline, including Issues Management, Root Cause Analysis, Risk Acceptance, and Operational Loss Reporting.  

• Oversee business continuity planning and support Live Oak’s participation in regulatory exams, including coordination and planning.  

• Enhance technical capabilities within the ERM function, including data analytics and effective use of systems, tools, and reporting platforms.  

• Deliver clear, insightful analyses and risk reports to senior stakeholders, executive committees, and the Board of Directors.  

• Collaborate with Credit, Compliance, Fraud, Legal, SOX, Internal Audit, and other teams to ensure alignment across risk management activities.  

• Other responsibilities may be assigned based on organizational needs. 

Required Experience  

• Bachelor’s degree in a quantitative, analytical, or business discipline — or equivalent practical experience. 

• 10+ years of relevant experience in risk management, operational risk, internal controls, business analysis, risk advisory, or audit.  

• Proven ability to design, implement, and improve risk assessment and control processes using established best practices, tools, and methodologies.  

• Strategic yet hands-on mindset, combining analytical thinking with practical execution and problem-solving skills.  

• Experience leading cross-function