Concessions Manager

Salary:

Pay Grade: 11 

 

Energizer Park is the home of St. Louis CITY SC and reflects many of St. Louis’ most amazing attributes, including its diverse neighborhoods, growing culinary scene, innovative technology, inviting community and a spirit of a new St. Louis. The 32-acre Energizer Park stadium district is the largest urban professional sports campus in the U.S. and the only one with a stadium, team headquarters, team store and practice facility all within the same footprint. It serves as the heartbeat of St. Louis by creating a 24/7/365 fan and community experience that encourages visitors and development to Downtown St. Louis.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

 

Detailed Responsibilities

* Ensuring all stations are set up and ready for events

* Supporting the recruitment and training of team members in our standard operating  procedures

* Supervising operations during the event and troubleshooting where needed

* Overseeing service standards during events to ensure a high level of the guest experience

* Managing and resolving guest complaints

* Working with colleagues to continuously improve operational performance

* Completing point of sale updates and regular maintenance checks

* Regular equipment maintenance

* Managing loss prevention activities and overseeing the nightly Goods Out of Stock (GOS) procedure

* Working in partnership with other departments to ensure accurate completion of the requisition and product transfer process

*Ensuring rigid food safety and sanitation practices and standards are followed 

* Ensuring compliance with all Payment Card Information rules

* Implementing concessions production sheet to ensure accurate production and minimal wastage

* Conducting progressive coaching with team members

* Re-stocking of concessions and bars to maximize event readiness

* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

* Holding pre-shift meetings to set the tone for events

* Managing location "Keys to the Future" activities to develop future leaders

* NPO Group management, communication, and recruitment 

* Ensuring accurate end of month inventory completion

* Managing team member incidents/accidents and following all required reporting procedures

* Managing team member scheduling in line with demand forecasts

* Verifying payroll, entering gratuities

* Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.

* Completing events walks of the building

* Supporting other properties and departments as demanded by the business

* Other duties/responsibilities as assigned

 

Job Requirements

* 2+ years of experience in a food and beverage operational position

* Bachelor's degree in hospitality management or business administration is preferred

* High level of computer literacy

* Passion for hospitality, food, and retail

* Excellent interpersonal and stakeholder management skills

*Ability to work a flexible schedule, including evenings, weekends and some travel 

*Ability to stand or walk for extended periods in all weather conditions 

 

Curious about Life at Levy? Check it out: Levy Culture

 

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