Concessions Manager | Full-Time | Angel of the Winds Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Concessions Manager  is responsible for the effective management of venue food and beverage operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the GM.  The CM must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Concessions Department. 

 

The CM will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion, and transfer.  The CM will provide oversight and resolution responsibility for employee performance issues.  Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.   

 

This is a key position for the effective and profitable operation of the business including large volume sales and large volume ordering. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends.  Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.  

 

This role pays an annual salary of $77,968.80-$79,968.80.

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

 

This position will remain open until June 20, 2025.

Responsibilities

• Responsible for managing, developing, and mentoring a staff of part time and full-time employees, including initiating employee discipline as required. 
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. 
• Ensure proper set-up of all food and beverage locations prior to doors. 
• Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that all employees and volunteers follow proper procedures for distribution and handling of cash. 
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.  
• Ability to oversee a large volume of inventory, order product, and manage high volume sales. 
• Manage and run all venue food and beverage operations before, during and after the event. 
• Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM. 
• Training new & current employees with regarding to property procedure & best practices. 
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met. 
• Ensure that all State / Federal, OVG and AOTWA policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. 
• Report any alcohol service or other compliance issues to GM immediately. 
• Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training. 
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents. 
• Relays safety/health issues to management immediately. 
• Ensure event staff and volunteers are aware of workpl