Director of Inside Sales

About the Company:

Nivagen is a global company and serves an extraordinary purpose to make a difference in people’s lives by discovering, developing, and delivering the most cost-effective generic prescription drugs and over-the-counter products for the North American market. For a decade, we have stayed true to a core set of values: excellence, integrity, and respect for people. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution, and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. We are also committed to investing in our employees and supporting a culture of well-being through competitive pay, comprehensive employee benefits programs, and training and development resources.

Values
•    People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. 
•    Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. 
•    Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. 
•    Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. 

Job Location:

Nivaen Pharmaceuticals

3900 Duckhorn Drive, Sacramento, CA 95834

About the Job:

The Director of Inside Sales will architect and lead the inside sales organization during a critical phase of Nivagen's growth. This role is responsible for building the team from the ground up and executing high-velocity sales strategies that expand Nivagen's market share in men’s and women’s health, IV therapy, wellness, naturopathic clinics, peptide, and beyond.

The Director will create a scalable, metrics-driven inside sales engine that partners closely with Field Sales, Marketing, Finance, and Operations to drive revenue acceleration, strengthen customer retention, and unlock cross-selling opportunities across Nivagen's extensive portfolio.

Responsibilities:

Sales Transformation

• Deploy automation to handle routine prospecting, follow-ups, and pipeline hygiene.
• Implement predictive analytics to forecast prescriber behavior and identify churn risk.
• Integrate AI tools into CRM for call prioritization, objection handling, and next-best-action insights.
• Continuously measure ROI and recalibrate for efficiency and adoption.

Team Building & Leadership

• Design a high-velocity inside sales structure aligned to clinic segments (men’s health, functional medicine, aesthetics, primary care, wellness).
• Recruit, onboard, and retain elite sales talent with healthcare and pharmacy industry experience.
• Establish coaching frameworks, career pathways, and succession planning to develop future leaders.
• Create a performance culture with daily huddles, scorecards, and accountability rituals.

Scalable Sales Systems & Processes

• Oversee implementation and optimization of SAP CRM (or equivalent) with strict data discipline.
• Develop sales playbooks for prospecting, lead qualification, pricing requests, and objection handling.
• Standardized KPIs: call volumes, connect rates, SQL conversion, close rates, revenue per rep, retention rate.
• Ensure integration between sales, finance, and fulfillment for seamless customer onboarding.

Revenue Growth & Market Penetration

• Define and enforce aggressive sales targets for new logos, wallet-share expansion, and win-backs.
• Partner with Field Sales to align territory development strategies and clinic engagement models.
• Design campaign-based outbound initiatives (e.g., USP797 changes, GLP-1 market shifts, IV nutrition growth).
• Monitor competitor activity and adjust positioning and pricing recommendations in collaboration with leadership.

Execution & Day-One Impact

• Stand up the inside sales team within 90 days—covering org design, recruiting, systems, and workflows.
• Launch inside sales pilot campaigns for the top 100 prescriber targets within the first quarter.
• Establish measurable scorecar