Group Experience Associate (IS-0303-07)

Application Deadline: 7 May 2026

Department: National Museum of African American History and Culture

Employment Type: Full Time

Location: Washington, DC

Compensation: $57,736 - $75,059 / year

Description

OPEN DATE:   April 24, 2026           CLOSING DATE:  May 7, 2026  (This job will close once 150 applications are received which may be sooner than the closing date)      
POSITION TYPE: Trust FundAPPOINTMENT TYPE:   Temporary Not-to-Exceed One (1) Year (which may be extended)SCHEDULE: Full Time DUTY LOCATION: Washington, DC 

Position sensitivity and risk:  Non-sensitive (NS)/Low Risk

Open to all qualified applicants 

What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).  Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States.  Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. 

OVERVIEW

The Smithsonian Institution (SI) is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. This position is in the National Museum of African American History and Culture (NMAAHC) of the Smithsonian Institution. NMAAHC is a national museum for the study and exhibition of African American history and culture. Its primary purposes are to acquire, maintain and preserve objects which document social, cultural, political, military, technological and scientific developments in the United States related to the African American experience; to conduct scholarly research designed to make significant contributions to the body of knowledge in the field of African American history; to publish findings for both scholarly and general audiences; and to interpret historical developments through public exhibits and programs as well as digital content. 
 
This position is in the Office of External Affairs, Office of Visitor and Guest Services (OVGS). 

DUTIES AND RESPONSIBILITIES

The Group Experience Associate fulfills and manages the metered ticketing system for admission to the Museum.  In this position, you will:

• Welcome groups at primary entrances and outdoor areas, explain entry procedures, provide orientation, share information about museum offerings, and lead group tours including accessibility tours.
• Fulfill group timed-entry pass requests via phone and e-mail.
• Use online ticketing software and fulfill passes via email or by printing paper timed-entry passes.
• Contact requestors by phone and e-mail to clarify requests, select alternate dates or respond to inquiries regarding the status of a specific request.
• Distribute inquiries that arrive via the NMAAHCgroups resource account.
• Run weekly and ad hoc reports through the ticketing system on group visitation.

QUALIFICATION REQUIREMENTS

Experience:   Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.  

In addition to the above, the ideal candidate will possess the following:

1. Ability to use automated systems and/or Microsoft Office applications.
2. Ability to communicate orally.
3. Ability to commun