CUSTOMER SERVICE MANAGER

 

 

 

 

 

Position Title: CUSTOMER SERVICE MANAGER (PANTRY) - AUSTIN, TX 

Pay Grade: 12 

Salary:  $60000 - $65000 / year

Schedule:  Wednesday–Saturday, 3:00 p.m. to 3:00 a.m. (4 on, 3 off) 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

We’re looking for a Customer Service Manager (Pantry) to lead a fun, hardworking team of 15–20 attendants and runners who keep our client’s pantry stations fully stocked and running smoothly.  You’ll oversee more than 80 stations, ensuring they’re always filled with favorite snacks, beverages, paper products (cups, utensils, bowls), and employee amenities such as milk, coffee, tea, soda, cereal, and dry snacks.

In this hands-on leadership role, you’ll manage daily operations, support your team in maintaining clean and inviting service areas, and ensure all equipment is properly cleaned and functioning. If you’re an organized, people-focused leader who takes pride in creating a seamless and enjoyable experience behind the scenes, we’d love to meet you!

Key Responsibilities

• Lead and motivate a team of 15–20 pantry attendants and runners.
• Manage HR functions, including training, performance, and employee development.
• Develop, implement, and educate the team on standard operating procedures (SOPs).
• Oversee stocking of food, beverage, and paper products across 80+ stations.
• Inspect employee stations to ensure cleanliness, deep cleaning of equipment, organization, and strong focus on safety and operational excellence.
• Uphold strict quality control standards are maintained when handling consumable food products.
• Ensure consistent, high-quality service to enhance customer experience.
• Communicate effectively with staff and management to address needs and resolve issues promptly.
• Promote a culture of safety, teamwork, and exceptional service.

Preferred Qualifications

• Bachelor’s degree preferred; an associate degree or equivalent combination of education and experience will be considered.
• Military veterans are encouraged to apply.
• A hands-on leader who thrives on coaching, motivating, and growing a team.
• 2–3 years of experience in a customer service leadership role.
• Experience in food & beverage or client service management preferred.
• Strong communication and interpersonal skills.
• Background in safety training is highly desirable.
• Passionate about delivering world-class service to clients and customers.
• Able to move safely between multiple floors via stairs.
• Ability to lift at least 50 lbs. on a consistent basis.

Why You’ll Love Working Here

• Supportive, team-oriented environment.
• Opportunities to improve your leadership and service skills.
• Play a key role in creating a great experience for our client’s employees every day.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abil