Customer Solutions Engineer

tl;dr we’re hiring a smart generalist to become an expert on our product and lead both sales demos and customer implementations. You’ll guide customers through their Agave journey, from technical sales support to hands-on onboarding, project management, and post go-live support. This is a unique opportunity to learn a complex b2b product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team going from $Xm to $XXm in revenue. You will report directly to our co-founder/CEO.\ \ Note: no need to have construction/finance experience. No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).

What is Agave?

Agave is one of the fastest-growing companies you’ve never heard of — until now. We’re the modern data infrastructure platform for construction, the world’s third-largest industry and one of its most technologically underserved.\ \ Every day, contractors run into the same problem: their business-critical systems don’t talk to each other. These systems, for accounting, project management, estimating, payroll, and field operations each hold essential data — from job costs and invoices to budgets and schedules, and are the backbone of how contractors run their business, make decisions, and keep projects moving.\ \ When these systems and data live in silos, the result is errors, delays, double-entry, and wasted money. Teams spend countless hours reconciling spreadsheets, chasing down missing information, and trying to stitch together a reliable view of their projects and finances.\ \ Agave solves this by being the connective tissue across the industry’s most important tools. We integrate and synchronize data across systems so that contractors always have accurate, up-to-date information in real-time — enabling them to work faster, make better decisions, and avoid costly mistakes.\ \ **In just a few years, we’ve hit milestones most startups never reach: profitable for over 1 year, millions in recurring revenue with multi-year contracts, and backed by Accel, YC, and top executives from Procore, Autodesk, and PlanGrid.**\ \ We’ve built something people actually need, in a market most of Silicon Valley ignores — which is exactly why we’re winning. The only thing slowing us down is hiring. Our team is small, scrappy, and high-caliber, and we’re looking for the next wave of builders who will help take Agave from breakout startup to category-defining company.

Why are we hiring this role?

• We grew our customer count 18x YoY. We’re closing and onboarding 5-8 new customers per week. We simply can’t manage this pace going forward with our current headcount.
• By hiring for this role, we will expand our capacity to run more sales demos and onboard more customers in a shorter period. This will enable us to sign more customers faster and release a constraint holding us back from hitting our aggressive growth goals this year.
• You will wear many hats in addition to leading customer implementations, including:
• Sales Engineer: you’ll serve as the technical expert in early sales conversations — leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.
• Solutions Engineer: you’ll understand our customer’s needs and configure our tool so it integrates seamlessly with their systems of record (e.g. ERP). You’ll be forced to get scrappy, creative, and technical to figure out solutions to unexpected needs and to troubleshoot quirks that arise.
• Product Manager: you’ll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product. You’ll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.
• Customer Success: you’ll build deep relationships with our customers and manage renewal cycles, expansions, and support escalations to ensure they remain happy with our product.

Responsibilities

• Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert:
• Lead discovery and product demos with prospects; guide them through how Agave works
• Answer technical questions and position our product in the context of their systems
• Qualify fit, identify blockers, and advise on implementation details
• Create customer-facing collateral (e.g. videos, product FAQs)
• Maintain and update demo materials for our teams to use in pre-sales
• Customer Onboarding — own customer onboardings end-to-end (alongside other teammates):
• Lead customers from sales handoff to full implementation efficiently, working wit