Field Operations Manager - Human Services Program

Summary: The Workforce Group, a LEMOINE company, is seeking a Field Operations Manager to lead nationwide field execution for a federal human services program serving vulnerable youth, young adults, and families. This senior field leadership role directs the Regional Field Supervisors who supervise field staff conducting in-person community welfare and location verification visits. The Field Operations Manager owns national deployment strategy, routing, and coverage planning, field safety controls, travel coordination, and field production against contract timeliness standards.

Duties and Responsibilities:

• Lead and develop a nationwide team of Regional Field Supervisors, each responsible for a regional team of Field Operations Specialists.
• Own national field deployment strategy batching by language need and travel efficiency, and redeployment for cases requiring additional attempts.
• Direct centralized dispatch and field assignment so that case volume is matched to available field capacity across all regions.
• Set and enforce field safety controls. 
• Ensure welfare concerns, safety incidents, and reportable risks are escalated immediately, with verbal notification and written notification.
• Monitor field production, visit outcomes, documentation timeliness, safety incidents, and rework volume, and take corrective action through the supervisory chain.
• Ensure all participant communication is conducted in the language the participant understands through bilingual staff or professional interpretation.
• Manage revisit and rework so that non-presence at an address does not result in premature closure and cases remain actively progressed.
• Coordinate field travel planning and documentation in compliance with the Federal Travel Regulation.
• Enforce Standards of Conduct across all field personnel.
• Report employee adverse information, conduct violations, and removal from duty situations to program leadership immediately.
• Build field staffing plans, surge coverage, and regional capacity models in support of contract performance.
• Perform additional duties as assigned.