Sr. Customer Quality Leader, Lucid Technologies

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid Technologies is seeking a highly skilled and motivated Sr. Customer Quality Leader to join our dynamic team. This role is a blend of Quality Engineering and Program Management and is critical to strengthening our technical integration, quality assurance, and process control capabilities as it relates to our external business. 

This position serves as the customer-facing counterpart to a Supplier Industrialization Engineer (SIE) at an OEM. While an SIE ensures that suppliers meet the OEM’s quality and manufacturing standards, the Customer Quality Leader ensures that Lucid’s products meet or exceed the expectations of our customers—from initial integration through production and into service. 

You will work in close collaboration with Lucid’s internal quality, engineering, and manufacturing teams to ensure alignment on quality standards, issue resolution, and continuous improvement. This role bridges external customer expectations with internal execution, ensuring that quality is embedded throughout the product lifecycle. 

Our mission is to accelerate the adoption of sustainable transportation by enabling the successful deployment of Lucid’s world-class technologies into a broader range of applications. 

Notable programs to date include the end-to-end design, development, and manufacturing of high-performance motorsport battery systems and front drive units for a premier electric racing series, as well as a strategic supply partnership with Aston Martin to deliver advanced electric powertrain technologies. 
https://ir.lucidmotors.com/news-releases/news-release-details/lucid-unveils-state-art-motorsports-electric-drive-unit-taking  
https://ir.lucidmotors.com/news-releases/news-release-details/lucids-world-leading-electric-powertrain-technology-propels 

 

Key Responsibilities 

• Act as the voice of the customer within Lucid, ensuring customer quality requirements are clearly understood, documented, and met. 

• Partner with Lucid’s internal quality and manufacturing teams to align on quality standards, processes, and corrective actions. 

• Lead customer issue communication and partner with internal teams to drive resolution, including root cause analysis, containment, corrective actions, and validation. 

• Provide input to develop and maintain control plans, PFMEAs, and quality inspection standards for customer programs. 

• Support APQP, PPAP, and other automotive quality processes for new product launches and engineering changes. 

• Monitor and analyze field performance data, warranty claims, and customer feedback to identify trends and drive improvements.