Senior Manager – End User Support

D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

D-Wave is seeking an experienced and service-driven Senior Manager, End User Support to lead and elevate our global employee technology experience.  

This role will ensure seamless, reliable, and secure IT support for our staff and senior leaders while managing a team that delivers excellence across infrastructure, systems, and end-user services.  

This role blends leadership, customer service, and technical expertise, perfect for someone who thrives in fast paced environments, takes pride in operational excellence, and understands the importance of executive enablement in driving business success. 

What you'll do

• Lead and develop a high-performing IT support team focused on reliability, responsiveness, and customer satisfaction. 

• Oversee endpoint lifecycle management, vendor coordination, and service delivery standards. 

• Partner with global IT, Facilities, and business leaders to align technology support with operational needs. 

• Provide white-glove IT support for executives and coordinate technology for board meetings, leadership events, and travel. 

• Drive continuous improvement through automation, performance monitoring, and user experience insights. 

• Ensure compliance with IT security, audit, and regulatory requirements. 

About You

• Bachelor’s degree or equivalent experience in IT, Business, or a related field. 

• 10+ years of IT experience, including 5+ years in a leadership role. 

• Strong technical understanding across networking, cloud, compute, and collaboration platforms. 

• Proven experience supporting senior executives and distributed teams. 

• Excellent communication, prioritization, and problem-solving skills. 

• A focus on service excellence, empathy, and operational discipline.  

Bonus Points 

• You’re results driven, but equally focused on the human side of leadership. 

• You thrive on helping others and have a natural empathy for executive needs. 

• You’re passionate about continuous improvement, automation, and process design. 

• You take pride in crafting an exceptional IT experience that lets leaders focus on leading. 

• You’re an excellent communicator, clear, approachable, and thoughtful. 

• You can self manage, prioritize dynamically, and maintain composure under pressure. 

A D-Waver's D