Specialist, Business Capability Team Analysis (Salesforce Product Owner)

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

In joining the CRM Engagement Solutions Team, a part of Shared Business Solutions (SBS), you'll become part of a highly capable and extraordinary group of Salesforce experts, ready to support our Sales and Service customers across Nationwide Financial. This role supports Salesforce, the Nationwide Financial Customer Relationship Management (CRM) platform. 

This position is for a Business Product Owner (PO). PO’s “own” the Salesforce CRM product by delivering capabilities across Sales/Service Cloud. Partner with stakeholders, architects, and developers (Business Config & IT) to deliver high-value features, ensuring robust governance, data quality, and measurable outcomes for the platform. 

In 2026, Salesforce is standing up 2 development lines to accelerate Salesforce enhancements and run support for the platform. 

Based on capacity and business demand, this role may expand to include additional responsibilities within the team, utilizing relevant experience to support the broader Salesforce ecosystem as required.

Key Responsibilities:
•    Support and execute on product vision, roadmap, and quarterly objectives
•    Define and drive release schedule, to coordinate & deliver CR's for both Configuration and the IT dev line
•    Transfer business outcomes into epics/features/stories for development, execution by IT line
•    Lead backlog refinement, sprint planning, and release readiness in an agile environment
•    Govern release calendars, ensure UAT and provide sign-off on releases
•    Collaborate with architects on solution design and with QA on test strategy
•    Serves as the conduit between our teams, Nationwide Technology (The Force) and the SBS portfolio to ensure projects and enhancements are prioritized or backlogged
•    The Product Owner is responsible for coordinating with the Salesforce Product Manager, other Product Owners, Salesforce Leadership and Portfolio Leaders to define and prioritize projects, base camps, and requirements for the Salesforce Teams
•    1-2 years of experience with Salesforce preferred Salesforce Administration Certification credential a plus (not required)

Interested Applicants should be:

•    Ready and willing to help NF Shared Business Solutions provide tools, resources, and expertise to drive effective execution and partnership across NF, improving efficiency, accountability, and collaboration
•    Understanding of Nationwide Financial, it’s Associates, Customers and Partners are highly valued
•    Have a working knowledge of Salesforce and how its capabilities are leveraged across Nationwide Financial
•    Able to learn on the fly, adapt to a fast-paced environment and provide extraordinary customer service

Skills and Experience Needed:  
Candidates should possess the following characteristics/experience:
•    Highly engaged, takes initiative, self-motivated
•    Organization & prioritization skills
•    Strong communication skills (both verbal and written)
•    Great deal of probing/observational and problem-solving skills
•    Ability to develop strong working relationships with various business partners across levels of leadership
•    Able to juggle multiple tasks under tight deadlines & stressful situations
 

This role will be expected to work a hybrid in-office schedule out of our Columbus location (2-3 days per week).

This is an F4 band role.

#LI-COLE

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress