Manulife John Hancock Brokerage Services Customer Support Representative

This position is full time remote depending on candidate location within the US.

The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock’s Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.

Is it possible to find a career you love with a global organization that supports your continued growth and success?

ABSOLUTELY!

Where you ask? Look no further than John Hancock!

Have you considered a career with us?

Here are a few reasons why you should apply:

• Unlimited opportunity for growth and development

• Leaders who are invested in your success

• A diverse and inclusive work environment

• Emphasis on employee recognition and community involvement

• A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Brokerage Services team.

• We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

• We support the growth of our business through service excellence and a customer-focused approach.

• We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.

• We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.

Who are we looking for?

• Keen Problem Solvers

• Team Players

• Self-Starters – who are comfortable taking initiative and owning situations

What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings. You will:

• Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner

• Deliver trusted, professional, and reliable service to callers and ensure a quality customer experience

• Process customer requests in a timely manner with a positive attitude while maintaining quality control expectations

• Ability to think on your feet while owning customer issues from start to finish.

• Serve as Manulife / John Hancock Brokerage Services primary point of contact

• Possess the ability to work as part of a team as well as independently

What do we require from you?

• Exceptional technical capabilities, research skills and accountability

• Confidence in your ability to learn and apply information quickly

• Licensing, SIE, Series 6 or 7, and Series 63

What we offer:

• Competitive base salary and annual performance bonus

• Paid Training and Benefits starting on Day 1

• 2 weeks paid vacation plus additional time off including personal, sick and family care days

• Online learning programs driven to focus your career development at your own pace

• Career growth and leadership support to achieve your goals

Ready to take the next step?

Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)

Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis