Entry Level-Sales Rep

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:    

Our Entry Level Sales Rep position is designed for associates who have demonstrated excellence as ticket sales associates and as sales agents.  Additionally, we look for associates who have shown significant initiative, leadership, and motivation.  We hold our Concierge Associates to a high standard because these agents not only handle our most valued fans, but also set a positive example for other associates.   

How your role contributes to the success of Vivid Seats: 

• Maintain excellent fan experience with tone, empathy, confidence, and attention to detail by maintaining thorough knowledge of company values, processes, and policies. 
• Utilizing your existing ability to create strong fan rapport, successfully work through inbound fan service calls as volume dictates.  
• Must be able to address stressful situations with fans with dignity and the utmost tact and politeness. 
• Ability to provide information to all fan inquiries by creating meaningful experiences in an efficient, professional, and warm manner.  
• Develop and present solutions to our fans efficiently and effectively while overcoming potential purchasing objections. 
• Utilize empathy and professionalism in every interaction to deliver a best-in-class fan experience. 
• Accurately complete fan transactions over the phone and solve fan concerns. 
• Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.  
• Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.  
• Drive fan engagement with our Vivid Seats app for a more personalized and self-driven experience. 

How your role expectations will progress as an Inbound Sales Associates in the first 30, 90, and 180 days:  

30 days in  

• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our fans. 
• Acclimate to team and company norms, business objectives, and Vivid Seats values.  
• Become familiar with company policies and processes. 
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiency. 
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
• Handle in