Interior Floral Operations Manager

The Interior Floral Operations Manager leads daily activities in a floral / design warehouse, handling floral staff, inventory, quality control, floral design, floral sales, and customer service to ensure smooth operations and profitability, blending business management with creative floral expertise. They manage budgets, merchandising, ordering, staff training (including design skills), and vendor relations, focusing on freshness, efficiency, and meeting business goals. 

This associate will work closely with the Director of Special Events on installations and designs as well as the Conference and Catering Department and Banquet Department. The Special Events Department (Atelier Division) is specifically geared towards offering guests options in design & decor for a variety of occasions.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Oversee, produce floral processes and décor elements as directed by the Director of Special Events.
• Manage the Warehouse inventory in way that accurately tracks product and optimizes storage space
• Create delivery routes through the resort based on hours of operations and occupancy levels
• Lead team to process and organize flowers in an efficient manner to reduce waste and maximize inventory
• Manage customer service processes when receiving amenities and special requests from guests and clients, prioritize clear communication, prompt action, proper documentation and a system for tracking.
• Negotiate with current and future vendors to secure better pricing and cost savings
• Implement processes and improvements within the department to enhance efficiency, quality and current processes
• Manage budgets by creating plans, monitoring, adjusting, and setting goals to reach the goal of profitability for the resort
• Must understand and follow all instructions as written on the room assignment sheet on time. All information is retrieved from the BEO (Banquet Event Order)
• Responsible for delivery and setup of floral and décor as required based on orders.
• Understand and follow the service standards as discussed by management.
• Always provide prompt and courteous service to both the internal and external guests
• Other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 5+ years’ floral experience in luxury resorts or floral shoppe and execution of high end events.
• A Floral Operations Manager should have a strong understanding of floral design and operations. They should also be creative, able to multitask, and have a sense of urgency.
• Must possess Basic English competency and the ability to follow through on instructions on time.
• Individuals in this position must be guest service oriented.
• Associates must also be capable of working alone or as a team depending on the situation following directives from management.
• Must be able to function calmly under pressure; work at a rapid pace, be extremely organized, and very guest service orientated.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones