Client Experience Executive

ThreeFlow is looking for teammates who are naturally curious and love to ask questions, even when it means questioning industry standards. We cultivate an inclusive culture where everyone can contribute, grow, and feel valued. Client Experience Executives at ThreeFlow deliver value to our clients, drive mutual growth, and create ThreeFlow champions. You’ll work closely with a cross-functional team to build creative, scalable solutions and an outstanding client experience.

This is a remote position open to candidates who reside in Washington, D.C or one of the following states: Delaware, Indiana, Kentucky, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, Virginia, and West Virginia.

About the role

• Partner with the client leadership teams to better understand how ThreeFlow can add new value and then build action plans. Proactively identify and solve barriers to success.

• Drive revenue for the organization; we have a usage-based revenue model, so by focusing on driving value, you also focus on driving revenue.

• Serve as the voice of the client, articulating the client’s business objectives and work cross-functionally to meet and exceed those objectives.

• Build and lead complex project plans for ensuring our clients goals are met as well as our own internal goals.

• Build and maintain a deep and comprehensive familiarity of ThreeFlow’s products, services, and roadmap.

• Conduct regular business reviews to track performance management, seek product feedback, and ensure satisfaction.

About you

• This is a results-focused position: you will drive measurable results for our clients and revenue for ThreeFlow. You don’t shy away from a quota but your sales skills are better applied to growth with existing clients vs. acquiring new logos.

• You’re passionate about helping customers. You have experience not just in client success, but in serving as a true strategic advisor to your customers.

• You’re driven by outcomes, not ego. You’re quick to take accountability and learn from mistakes, and equally quick to share the spotlight with wins.

• You inspire others (clients and colleagues) to join you on a journey. You can verbally articulate and get people excited about the destination at the end of that journey. People want to go above and beyond for you.

• You take on tough problems by breaking them down into parts, mapping out how, when, and who will do what to reach the goal. You’re organized and know exactly how you’re going to get from point A to point B.

• You’ve worked in Account Management and/or Growth (i.e. held a quota against existing customers) for 4+ years, ideally in the insurance industry (medical, life, disability, dental, vision, worksite, or stop loss) but not required. Experience with a usage-based revenue model is a plus.

Please note that immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.

Notice

Scams in which fraudsters impersonate legitimate businesses for personal gain are on the rise and can come in many forms. ThreeFlow doesn’t interview candidates via email, and job offers are only extended by the hiring manager after a thorough interview process involving phone and/or Zoom interviews. Our recruiters only use @threeflow.com email addresses, and we'll never ask you to provide sensitive information like your social security number or bank account details as a part of our interview process or through a PDF form. If you receive a suspicious email regarding a position or job offer with ThreeFlow, please don’t respond. Report it as spam, and forward that email to careers@threeflow.com.

Our (FTE) benefits

• Competitive salary and equity
• Comprehensive health benefits for you and your family
• 401(k) plan
• Generous paid time off
• Paid parental leave 
• Stipend to improve your work from home experience
• Stipend for learning and development

Our values

ThreeFlow's core values are the foundation of our culture and remain constant as we grow.

• Constantly push boundaries
  We think beyond what might be easy or obvious when we're problem solving. We get scrappy and creative in front of hurdles.
• Collaborate enthusiastically
  Our col