Customer Service Specialist

Missions : 

• Support the continuous improvement of the customer service processes (OTIF, Safety stock, Shipments) 
• and the management of the steel purchasing (stocks, slow movers, rotation)
• Analyze/Follow up service/steel purchasing KPI's and propose corrective and preventive actions to reach targets
• Propose standardizations of the administration processes
• Improve registration of customer orders and specifications
• Allocation management and S&OP process
• Invoice control
• Monitor progresses through regular audits and exception reports

Health and Safety

• Identify, evaluate and eliminate Health and Safety risks to ensure that hazards are managed
• Help to prevent all injuries and work-related illnesses
• Help the Customer Service Manager to establish a culture where work will be stopped if it is unsafe

Profile : 

• University level preferable commercial engineer
• Language skills: Dutch and English, basic knowledge of French and German.
• Knowledge of MS Office tools: Word, Excel, Outlook, Access, Power Point
• Optional: SAP knowledge
• Optional: Knowledge of management systems:  IATF16949 
• Optional: Knowledge of steel products

What we offer : 

• International environment
• Career opportunities
• Dynamic team with a focus on well-being
• Benefits : MBO, car, phone, pension plan, health insurance, meal vouchers

Diversity and Inclusion :

ArcelorMittal SSC West Europe is commitment to building an inclusive workplace that promotes and values diversity and is welcoming of people of all backgrounds. We are convinced that a workforce that feels respected and empowered to bring their full, authentic selves to work will lead the way on innovation and bring agility, perspectives and experiences to contribute to our success.

For us, diversity means a workforce reflective of different cultures, generations, genders, ethnic groups, sexual orientation, nationalities, abilities, social backgrounds and all the other unique differences that make each of us individuals. Inclusion is about creating a work environment where everyone has the opportunity to fully participate in creating business success and where all employees are valued and respected for their distinctive skills, experiences and perspectives.

Our commitment to diversity and inclusion will guide our hiring, our workplace culture and customer service.

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).  For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com