Senior Knowledge Manager

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Senior Knowledge Manager to lead the knowledge management function supporting SEC ISS service delivery, ensuring staff and stakeholders have accurate, accessible, and secure operational information. This role establishes and governs enterprise knowledge frameworks, taxonomy standards, and content lifecycle controls across SOPs, technical documentation, and knowledge articles. The position applies ITIL-aligned service management practices to improve service consistency and operational effectiveness across SEC support teams. The role also drives continuous improvement through knowledge analytics, performance reporting, and cross-functional collaboration with leadership and IT teams.

PRIMARY RESPONSIBILITIES

Knowledge Strategy and Governance

- Lead the design and execution of organizational knowledge management strategies to ensure accurate, accessible, and secure information across all business units.

- Define and enforce governance standards for knowledge repositories, including SOPs, technical documentation, and best-practice content.

- Establish taxonomy, metadata, and content lifecycle controls (authoring, review, approval, publishing, archival, and retirement).

- Ensure knowledge assets meet security, quality, and compliance requirements.

Knowledge Repository and Content Operations

- Oversee creation and curation of knowledge content supporting SEC ISS operations.

- Manage knowledge repository structure and access models within enterprise collaboration platforms, including SharePoint and Microsoft Teams channels.

- Improve content discoverability through consistent categorization, tagging, and search optimization.

- Maintain content currency by coordinating timely updates based on approved system, policy, and process changes.

Service Delivery Integration and Process Improvement

- Apply ITIL-aligned service management practices to knowledge workflows supporting incident, request, problem, and change activities.

- Collaborate with senior leadership and IT teams to identify knowledge gaps, streamline workflows, and implement process improvements.

- Standardize documentation practices to improve operational consistency and reduce repeat issues.

- Support continuous improvement initiatives through structured lessons learned and reusable knowledge assets.

Metrics, Reporting, and Team Enablement

- Monitor knowledge base analytics and report on performance metrics, including usage, effectiveness, and content freshness.

- Produce recurring performance reports to support governance reviews and continuous improvement decisions.

- Mentor and train junior knowledge management staff and contributors on standards, tools, and content quality expectations.

- Drive adoption of organizational knowledge standards and ensure consistent execution across teams.

REQUIRED QUALIFICATIONS

Citizenship/Work Authorization: Must meet contract requirements. 

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education:

- Bachelors degree in a relevant field (e.g., Information Management, Information Technology, Library Science, Business, or related discipline). Additional years of experience may be considered in lieu of degree.

Experience:

- Minimum 8 years of experience (typically 8-10 years) in knowledge management, information governance, or enterprise content strategy.

- Demonstrated expertise in developing and implementing knowledge management frameworks, taxonomy design, and content lifecycle processes.

- Proven ability to lead cross-functional knowledge and process improvement initiatives in IT service delivery environments.

Technical Skills:

- Advanced proficiency with enterprise collaboration platforms, including SharePoint and Microsoft Teams channels.

- Knowledge repository governance, metadata/taxonomy management, and SOP/technical documentation lifecycle control.

- ITIL-aligned service management practices.

- Knowledge base analytics, performance metrics reporting, and continuous improvement execution.

PREFERRED QUALIFICATIONS

- Experience supporting a federal civilian agency IT operations or infrastructure services contract.

- Experience leading enterprise taxonomy and metadata standardization initiatives.

- Experience implementing l