Analyst II Business Info Systems - Cadence/Referrals

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Location

BHG Bronson Healthcare Group 6901 Portage Road

Title

Analyst II Business Info Systems - Cadence/Referrals

The Epic Certified Analyst II, business Information Systems works independently and is responsible for activities related to the support and maintenance of one or more Epic and associated Revenue Cycle modules supporting Patient Accounting, Patient Access, Registration and Denial Management and/or HIM activities of Bronson Healthcare Group. Applications supported include Epic Prelude, Cadence, Resolute and/or HIM modules and associated vendor applications including, but not limited to, EMDEON Assistant, 3M Health Information Systems, SSI ClaimSmart, Televos and others. Employees providing direct patient care must demonstrate competencies specific to the population served.

Bachelor's degree (preferred), or an equivalent combination of education and experience and 2 years of successful progressive experience in the area of information systems required
Experience in at least one Epic module: Prelude, Cadence, Resolute and/or HIM preferred
Applicable Epic Application Certification (e.g. Prelude, Cadence, Resolute, etc) required or must complete certification within 6 months of hire
• Working knowledge of healthcare operations related to administrative processes including insurance regulations, billing and reimbursement principles
• Demonstrated proficiency in Microsoft Office Suite
• Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows
• Ability to create system documentation, test scripts and education materials under general supervision
• General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment
• Comprehensive working knowledge of application analysis, design, build, deployment, modification, enhancement, and support as well as troubleshooting techniques
• Working knowledge of project management methodology, change control, quality and system performance methods and metrics
• Good customer service skills with the ability to communicate both orally and in writing
• Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs
• Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.
• Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance and upgrade of applicable systems. Analyze and evaluate present or proposed business procedures or problems to define data needs.
• Correct routine and non-routine computer malfunctions or work with other Information Technology staff to correct individual problem situations.
• Develop and maintain collegial relationships with all Information Technology staff as relates to systems in area of responsibility.
• Maintain regular communication with EPIC and associated vendor representatives
• Work with EPIC and associated vendor representatives and stakeholders to ensure the system meets the organization’s business needs
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Revenue Cycle software
• Investigate and analyze end users’ preference and business operations while making support decisions.
• Analyze new functionality in releases to determine how it should be used; effectively communicate new features to customers
• Develop and document internal procedures to use in conjunction with Revenue Cycle applications
• Work with report writers to ensure that customers have the neces