Senior Manager, Market Solutions

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The Senior Manager, Market Solutions, is responsible for leading the development of new/updated electrical market designs with external stakeholders and NYISO senior leadership team and the timely on-budget implementation of product updates needed to satisfy the new/updated electrical market designs. The Senior Manager plans and communicates the vision and long-term direction of multiple market products in support of the NYISO Business and Strategic plans. The Senior Manager: collaborates with Design Managers, Product Managers and multiple Business areas on market vision, product vision, and technology upgrades to develop product roadmaps; owns the generation of annual business plan commitments. Responsible for market design, product development, project prioritization, resource allocation, stakeholder alignment, and risk management for multiple market project portfolios.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Manages market design teams, product implementation teams, and approximately 30 dedicated market design specialists, business analysts and project managers.
• Lead development and/or creation of market design features delivering economically efficient and reliable outcomes, balancing the positions of stakeholders and bringing value to consumers.
• Direct analyses on the effectiveness, efficiency, and competitiveness of NYISO’s market rules and coordinate the development of revised market rules to improve the performance of NYISO markets.
• Formulate policies and market design recommendations for review with staff, senior management, regulators and market participants.
• Advocate for competitive market design outcomes, and appropriate price signals, with internal and external stakeholders.
• Lead interaction with NYISO stakeholders and regulators to review market design proposals, solicit feedback, and gain sufficient support to pursue market improvements.
• Lead processes for creating, enhancement, development, evolution and improvement of internal products as identified in the product portfolio.
• Produce and own product development roadmaps. Consider regulatory requirements, the NYISO strategic plan, Information Technology strategy, internal and external stakeholder input.
• Own the development, management and execution of the annual product portfolio plans for multiple product teams.
• Own product documentation and supporting business cases designed to advance the products and services offered by NYISO.
• Track progress, measure adoption, identify satisfaction levels, address issues, report status and assume accountability for achievement of objectives consistent with the product strategies to provide industry leading products and services.
• Manage NYISO projects in accordance with project budgets and strategic plan, coordinate changes to the plan with stakeholders through the Enterprise Change Management Process.
• Develop and report appropriate metrics such that plan progress can be tracked by management and stakeholders, identify deviations from the plan and recommend remedial actions.
• Interface with stakeholders to clearly define product requirements for new feature delivery.
• Validate that requirements are complete and accurate as defined by the customer, confirm that all applicable compliance objectives are met by the requirements, and ensure involved parties approve.
• Establish roadmap schedules for feature set delivery to be integrated with the enterprise software release schedule and project schedule. Provide project management oversight for implementation of technical infrastructure enhancements and new features within the Product Line. Track and report progress of project portfolio activities throughout Software Development Lifecycle.
• Participate in the development and continuous improvement of the NYISO product management processes and best practices. Implement enhancements/improvements to the product management lifecycle, as required.
• Develop metrics to monitor product success and report progress as compared to defined objectives.
• Interface directly with internal customers to promote products and to communicate details regarding product plans, strategies and direction.
• Engage strategic NYISO vendors in product planning workshops to ensure integration with NYISO architecture plans, industry trends/regulations and stakeholder product demands.
• Manage oversight of timeliness and quality of vendor project deliverables, on-site personnel activities, delivery of support to warranty obligations and costs of services delivered.
• Support discussions of marke