Commercial Support Manager

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What Does a Commercial Support Manager Do:

Commercial Support Manager will ensure best practices are adopted by all client-facing teams to guarantee that Collinson is always positioned in a consistent and professional manner. The position will allow Collinson to turn around client-facing material in a more effective and speedy manner, set clear internal expectations of what best practice looks like and focus on greater customer satisfaction. 

The role is responsible for tracking and reporting the market’s overall commercial and business development efforts, liaising with the rest of the region. Reporting to the VP, Business Development of the Region, the Commercial Support Manager will be a key member in providing insights to business development efforts from lead generation to contract execution. The role serves as the sales operations glue for the region-wide sales organization.  Being the Salesforce guru and be the key coordinator for a number of key sales needs. 

This role will also assist in managing Collinson’s identity and reputation in the market, participating in and engaging in industry forums, groups, and activities.

What You'll Do:

Tier 1 Focuses:

• ·       Bid support management – Assist in creating bid responses with the collation of materials, source content, coordinating stakeholders, track and store the most relevant information for all bids.

• ·       Document Tracking – build out a repository of resources and maintaining the most up to date content.

• ·       Design – work with the marketing team to refresh and design client facing materials.

• ·       Salesforce Reporting – track salesforce usage across the region, with a focus on getting all activity into SF; manage Salesforce as the regional super user; run weekly and monthly lead reports and undertake trend analysis on pipeline development; Track sales performance of individual sales team members for commission calculations

• ·       Data and Insights – work with the D&I team to build out client facing material which assists in driving growth. 

Tier 2 Focuses

Legal – work with legal and commercial teams to speed up the contracting process.

Research – assist client facing teams with analysis on targets accounts.

• ·       Pipeline Generation – work with the commercial teams to help drive pipeline growth in key markets; support sales materials for bid responses and support in helping to prepare sales decks; continuously scan for relevant market reports (not news clippings) from the likes of Gartner, Forrester, IDC, Accenture, Bain, Boston Consulting and convert into market insight; scan for new sales and market materials (case studies, white papers, presentations, market reports) from relevant competitors and partners and make those available to the sales team, the marketing team, and the Americas Leadership team.

• ·       From time to time personally handle smaller prospect leads to qualify and then route to the appropriate team member.

• ·       The