Head of Strategic Analytics – Home Lending Servicing

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Head of Strategic Analytics for Mortgage Servicing team you will lead a high-performing analytics team within Risk Management. Utilizing advanced statistical methods and risk judgment, you will anticipate emerging risks, drive strategic decisions, and support responsible growth across a $1T portfolio. As a leader of leaders, your insights and commitment to continuous improvement will foster a culture of excellence, directly impacting business performance and operational effectiveness.

 

Job Responsibilities:

• Lead risk analytics for a $1T mortgage servicing portfolio
• Deliver strategic insights and recommendations to the Head of Mortgage Servicing, Home Lending Chief Risk Officer, and regulatory exam teams
• Collaborate cross-functionally with Finance, Product, Risk Oversight, Loss Forecasting, and Operations to empower evidence-based decision-making
• Develop and execute advanced analytics strategies addressing portfolio dynamics (inflows/outflows, delinquency, forbearance, taxes & insurance, fixed/variable rate trends, natural disaster impacts, loss mitigation, construction, and bridge segments).
• Ensure timely and high-quality reporting
• Oversee SAS/SQL programming (e.g., ORACLE, Teradata) to integrate large datasets and extract actionable insights
• Present complex analytical findings in a clear, strategic manner to senior stakeholders
• Manage dashboards and reporting tools to track key risk metrics
• Lead process improvement and innovation initiatives to enhance analytics quality and efficiency
• Support internal and external audits through robust documentation and controls
• Maintain a resilient internal control framework that balances productivity and risk mitigation

Required Qualifications, Capabilities, and Skills:

• Possess 7+ years of experience in Credit Risk or Analytics
• Demonstrate 3+ years of experience leading teams of 10+ employees, including managers of managers
• Have 3+ years of experience within a major financial institution
• Hold a Bachelor’s degree in Finance, Data Analytics, Economics, Statistics, Mathematics, Computer Science, or a related field
• Exhibit strong analytical and problem-solving skills with a proven track record of generating actionable insights
• Showcase excellent communication and presentation skills, with demonstrated influence on senior stakeholders
• Display exceptional organizational skills and ability to manage a substantial book of work and multiple stakeholder priorities in a fast-paced environment
• Maintain meticulous attention to detail and a strong track record of delivering high-quality work

Preferred Qualifications, Capabilities, and Skills:

• Experience in mortgage servicing, risk analytics, or financial services
• 5+ years of hands-on experience in SAS and/or SQL programming (ORACLE, Teradata).
• Proven track record of innovation and process improvement
• Proficiency in executive storytelling and data visualization
• Experience collaborating with geographically diverse teams (e.g., in India and the US)
• Familiarity with advanced analytical tools (e.g., Tableau, Alteryx) and techniques (e.g., logistic regression, principal component analysis)
• Strategic mindset with a passion for leveraging analytics to drive business performance

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation,