Customer Facing Supply Chain Manager

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY:

Responsible for driving the development of key business strategies and overall Nestlé objectives, which will improve the overall service to our customers and their stores. Adopt customer centric approach to deliver best in class service through the lens of the customer, optimize total delivered cost, and enable growth of the business. Manages multiple specific supply chain programs/initiatives designed to reduce the total delivered cost of our products, deliver best in class execution of promotions, new items and product rollovers in line with NUSA objectives. Responsible for managing CFSC resources and their activities and priorities based on NUSA Supply Chain business strategies. 

 

PRIMARY RESPONSIBILITIES:

Leadership:

• Drive the development of key business strategies aligned with NUSA objectives. Provide insights and recommendation from Sales and CFSC perspective, strategies and plans needed.

• Build and maintain a holistic overview of customers strategic as an integral part of delivery strategies, including execution of new item innovation, promotional execution and product rollovers.

• Understands varying business models, what drives growth, costs, cash flow and how cross functional business decisions impact each other.

• Provide guidance and support to team members on Order to Cash process, roles and responsibilities, accountability in each project, talent needs, training needs, business insights.

 

Operations:

• Manage the development and research recommendations for future projects in support of continuous supply chain improvement.

• Coordinate identification and proposed processes improvement recommendations to the Sales and Customer Facing Supply Chain (CFSC) teams. Provide detailed ad hoc analyses in support of implementation. Oversees reports creation and highlight inefficiencies in the supply chain. Scope includes all customers and business units within NUSA.

• Engage with customers to leverage collaboration for common growth and profitability.

• Publish communications regarding program changes for internal teams and external customers.

• Participate in Customer negotiations

• Understands the factors affecting sourcing and those determining the overall value of a supplier relationship. Uses that knowledge and understanding to evaluate and decide the suitability of potential partners or suppliers.

• Participate on cross functional projects and in cross functional Operational Reviews to identify the Business Priorities, plans and initiatives.

• Facilitate sessions in building, tracking and reviewing Operational Master Plans. Lead the OMP definition / update for Sales and CFSC.

• Manages customer facing supply chain teams to provide service at the touch point of the customer.

• Ensures conformity with regulations, safety, sustainability and responsible sourcing, mitigating risks including financial, people and quality. 

 

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

• Undergraduate degree required

• 3+ years’ progressive relevant experience (Supply Chain/Procurement, Sales, Finance, etc.) preferred

 

SKILLS:

• Ensure service through overall effective delivery and proactive communication with customers and suppliers.

• Strong ability to develop collaborative partnerships at the customer level in pursuit of common objectives.

• Liaise with customers to support their delivery of products and services as required.

• Uses analytics and reporting, combined with NCE principles, to create practical business insights and make decisions.

• Leverages best practices, tools, GLOBE and other relevant systems to optimize resources and results.

• Lead the ongoing development of NUSA CFSC – methods, tools, SOP’s, people.

 

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