Customer Service Representative

StreamLabs is a leading edge manufacturer and service provider of IoT-based products and systems to that help conserve water while protecting individuals, corporations, and insurance companies from damage due to water leaks and other hazards.  As a wholly owned and independently operating subsidiary of Chubb, StreamLabs serves consumers and commercial clients through retail, distribution, insurance, and renovation and new construction channels. Chubb is the world’s largest publicly traded property and casualty insurer, with operations in 54 countries. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.  

Scope

Upon joining the StreamLabs team as a Customer Service Team Member, you become part of an organizaiton that believes in service exellence. You be part of an exciting, high paced team frequently communicating with customers to walk them through our processes as well as serving as the focal point of communication between customer and other service providers. You will be using various methods of communications phone, email, and text messaging to get in contact with business referrals. You will be trained on the systems we use, general insurance knowledge, general plumbing knowledge and coached through proper verbal communicaions.    

Responsibilities

• Manage inbound business referrals  
• Contact customers in a timely manner  
• Input sales orders  
• Track shipments and input data into the company system
• Respond to customer service requests when necessary
• Maintain accurate inventory of finished goods and raw materials 

• High school diploma or GED certificate; associate degree preferred
• Sales experience via phone calls
• Ability to organize multiple projects simultaneously
• Familiar with Internet of Things (IoT) technologies  
• Experience using Customer Relationship Management (CRM) software
• Ability to speak clearly, articulately, and grammatically correctly
• Experience with Microsoft office 365
• Excellent written skills

Skills

• Familiarity with ZenDesk
• Homeowners Insurance experience
• Excellent time management skills with proven ability to meet deadlines
• Ability to prioritize tasks
• Enjoy fast paced environment
• Experience with smart phone-based apps 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.