Sr. Technical Implementation Manager, Managed Operations

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Technical Implementation Manager (Premium Support)

The Technical Implementation Manager (Premium Support) delivers and supports the Company’s Gridstream Advanced Metering Infrastructure (AMI) solution to the Company’s customers using a structured deployment and support lifecycle to ensure a quality customer experience. While working closely with a program management team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solutions, implements appropriate system configurations, features and services for optimal system and network performance, and validates system release quality to achieve client acceptance and satisfaction.

 
Expected Travel: up to 20%
 

Primary Statement of Duties

•    Works with customer requirements to propose technical solutions.
•    Acts as primary technical resource that collaborates with the client throughout the system lifecycle and partners with a customer to develop requirements and propose technical solutions.
•    Performs customer system testing and validation.
•    Ensures network performance meets customer specifications.
•    Troubleshoots network and software performance problems and proposes remedy options.
•    Provides functional and operational recommendations into the New Product Introduction (NPI) process based on client feedback.
•    Directs & implements new firmware, Device Control Word (DCW), and software releases with customer program.
•    Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions.
•    Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications.
•    Investigates system failures, registration failures, and interactive read failures in system deployments.
•    Acts as liaison between Customer, corporate development resources, and local project team to resolve technical issues based on in-depth customer knowledge.
•    Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable. Directs and executes system upgrades including the network with new software releases.
•    Annually performs an in-depth review of customers implementation and configuration of L+G systems, including but not limited to, Head-End Systems (HES), meter firmware, and other customer software applications. 
•    Server setup recommendations including hardware, software and operating systems.
•    Evaluation of system database processes and performance.
•    System processing and integrations against performance parameters
•    Analysis of current operating methodology and evaluation of system against future features or processes.
•    Compellation of release specifications, customer requirements and initiation of detailed test cases against specifications and requirements. 
•    Exchange of information and expertise, culminating in a written report and educational workshop to impart findings, learnings, and recommendations back to the customer.
•    Lead Annual Network Health Checks
•    Lead/participate in an in-depth review of customers implementation and utilization of L+G hardware and network equipment, including but not limited to, collectors/gateways, routers, and meters.
•    Perform analysis on customers hardware and network equipment for each designated area or the entire System based on customers roadmap of future growth, business projections, and other projected changes or initiatives.
•    Evaluation/support of the system is minimally against but n