Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Consultant Sr. within PNC's C&IB Process Improvement organization. Process Improvement Consultant Sr can work remotely but must sit within one of the PNC footprint locations of Cincinnati, OH, Cleveland, OH, Kalamazoo, MI, or Pittsburgh, PA.

This is a remote position that must sit within the PNC footprint. Certain job responsibilities may require in-person, in office activities on a regular basis.

A Process Improvement Consultant Sr. on the C&IB Operations Process Improvement team is responsible for managing process design and the improvement experience, as well as consulting with business leaders to solve complex problems, improve efficiency and manage regulatory compliance. In this role you will partner with business leaders to help them solve problems by understanding their business processes, leading root cause analysis, analyzing data and implementing process changes. You will be responsible for managing tasks, timelines, stakeholders and resources.

Additional responsibilities:
• Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis to craft appropriate solutions that meet business requirements. Executes on findings by preparing and presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
• Uses comprehensive view of organizational processes to facilitate the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
• Engages and coordinates with Technology, Change Management, Risk, Compliance teams, and others as needed in order to meet project objectives.
• Conducts analysis to identify, quantify and prioritize value creation. Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
• Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
• Leads the development of no-code/ low-code applications in SharePoint using PowerAutomate and PowerApps
• Coaches peers and operations team members through business problem analysis including use of root causing tools, cost benefit analysis and business case development. Assists business leaders with effective project management routines including project scoping, regular updates and objective definition.

Skills we are looking for include:

• Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Business Assessment – Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.
• Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
• Project Management – Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
• Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.
• Information Cap