Senior Technical Program Manager

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

WHO WE ARE LOOKING FOR

Senior Technical Program Manager

Technical Program Managers (TPMs) are responsible for our most challenging cross-team projects. We are highly technical, organized, and deliver projects across ambiguous ownership lines. When we need to update our platform to work with new infrastructure or implement new system-wide capabilities, our TPMs lead the effort. TPMs are responsible for seeing programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

As a Senior Technical Program Manager, you will work closely with other teams such as engineering, product, business stakeholders and external partners to drive technical program delivery. You will lead coordination and planning for complex technical programs and initiatives. You will monitor risks and communicate program progress across stakeholders.
 

This is a full-time, remote position.

WHAT YOU’LL DO

• Lead end-to-end technical programs from inception to deployment.

• Clearly understand Vetsource system capabilities and APIs.

• Represent Vetsource with partners and advocate for partner success.

• Bridge gap between engineering and business stakeholders.

• Influence process improvements across multiple teams and functions, ensuring the approach is aligned with Vetsource’s culture.

• Help build program documentation and best practices.

• Define & remove obstacles that slow down or prevent programs from delivering.

• Establish credibility and rapport with senior technical and non-technical team members alike.

WHAT YOU BRING

• Bachelor’s Degree or equivalent experience in technical projects implementation.

• 5-7 years of experience in managing technical programs or equivalent roles, ideally at a SaaS company.

• Proven ability to deliver complex cross-functional technical programs.

• Comfortable in an ambiguous environment and respond well to frequent changes.

• Able to navigate technical conversations with the same ease as business focused discussions.

• Experience with credit card payments/e-commerce preferred.

WORKING CONDITIONS

• Reliable internet access is required.

• Sitting/standing at a desk working on a computer for long periods of time.

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

For Canadian based associates these specific benefits are not included*