Sales Supervisor- Stay Aspen Snowmass

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and Aspen Ventures and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.  

Job Description

Position Summary

The Sales Supervisor works with management team and vacation specialists to ensure we are providing the best possible customer service to guests.  Includes sales training, call monitoring and coaching. Assists and serves guests with vacation packages including lodging stays, lift tickets, rentals and lessons. This position reports to the Stay Aspen Snowmass Director.

The budgeted salary range for this position is $59,000- $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Job Posting Deadline 

Applications for this position will be accepted until April 30,2025

Essential Job Functions/Key Job Responsibilities

• Observes work procedures of vacation specialists, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations. 
• Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel. 
• Provide supervision and support Vacation Specials
• Training, monitoring & coaching 
• Participate in making operational decisions as a member of the management team
• Assist in training for vacation specialist, to include vacation packages and air sales, creating and maintaining training documents for the department.
• Daily administrative tasks.
• Work to establish interoffice policies and procedures for vacation packages and airline bookings.
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Hotel reservations or travel agency experience required, min. of 2 years preferred 
• College degree preferred

Knowledge, Skills & Abilities 

• Local knowledge of Aspen Snowmass and all 4 mountains
• Proficiency with Microsoft Excel
• Proficient knowledge of Microsoft Office Suite
• Strong professional communication skills
• Proficient software knowledge including Inntopia, Resort Technology Partners (RTP), Hotel Property Management, Revinate(Navis)
• Proficiency in communicating clearly both verbally and in writing to team members and customers
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to assess team performance, provide feedback, and implement development plans
• Ability to delegate tasks effectively, empowering teams while maintaining accountability
• Spanish and/or Portuguese language skills a plus

Additional Information

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required 
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces   
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform t