Sr. Manager, Data Governance Sales Operations

Company Description

** This role is based in our Plano TX office and will have a hybrid working schedule of 3 days/week in office. **

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!

Job Description

Your Career

Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you! One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making. Our Data Accuracy Response Team is tasked with ensuring our data is regulated, accurate, and reliable on a day to day basis. This includes managing urgent escalations, triaging, executing, and monitoring requested changes in data, and observing trends to guide system improvements. The Sr. Manager, Data Governance Sales Operations leads the front line in ensuring that these goals come to fruition. This position reports to the Director, Sales Operations for Data Integrity and Policy and will have a high degree of interaction with the Business Operations, Sales, Support, and IT functions across Palo Alto Networks.

Your Impact

• Manage the Service Desk Team and ticket queue responsible for account, territory, and sales crediting data requests in SFDC
• Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
• Function as a player coach, working alongside the team for complex or highly technical requests to ensure accuracy and efficiency and reduce backlogs
• Monitor and track key team metrics to build and maintain SLA standards and policies
• Administer monthly audits and reports to ensure data accuracy and completeness
• Work cross functionally with the Data Integrity and Policy team to drive process improvements 
• Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
• Maintain a training and onboarding program with documentation for incoming headcount
• Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
• Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
• Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
• May be required to perform user acceptance testing or other activities around account management

Qualifications

Your Experience

• Prior experience with data stewardship, governance, hygiene, and organization 
• Prior experience in queue management, prioritization, and escalation resolution 
• Comfortable translating between technical and non technical audiences
• Comfortable working with large data sets, evaluating quality and accuracy, and systemically correcting data
• Motivated to drive key initiatives in data integrity
• Interest in coaching, training, and team building
• Detail oriented; Ability to manage multiple workstreams simultaneously
• Ability to pick up new tools, platforms, and business processes. Comfortable with starting from scratch and being able to design and/or document processes
• Organized, proactive individual that can operate independently in solving complex problems with little guidance
• SFDC knowledge is a must
• ServiceNow and queue management experience  is preferred
• Dataloader, workbench, or similar technical tool experience is preferred but not