Administrative Program Assistant II
Virginia Department of Social ServicesAbout the role
ESSENTIAL JOB FUNCTIONS
Coordinates the administrative operations and workflow for an assigned division. Performs complex administrative support work that requires interpretation and judgement by entering data, scanning documents, updating information in computerized systems, contacting vendors, researching data to resolve complaints/issues, receiving mail, processing and composing correspondence and documents, ordering office supplies, and answering telephone inquiries. Plans, coordinates, and prepares agenda, memos, and minutes for various meetings; makes necessary meeting arrangements; attends meetings to record the minutes.
Coordinates, processes, and records financial information and transactions to include revenue collections; tracks late payments, late fees and insufficient funds collections; institutes program suspensions when necessary.
Responsible for division record retention activities in accordance with the Library of Virginia record retention schedule. Interacts with the public and others outside the work unit to obtain and provide information and assistance in a variety of circumstances. Screens and responds to inquiries and complaints; provides information on policies and procedures.
Performs other duties as assigned.
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
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