Senior Software Engineer

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

About the Company:

At AT&T we reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and join us on our mission to be the best connectivity provider through 5G and Fiber. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

About the Team:

The Virtual Assistant team is committed to delivering an intelligent, personalized, and proactive virtual assistant that boosts call deflection and generates incremental digital revenue in the customer service domain.  Our mission is to delight customers with personalized experiences powered by cutting-edge digital tools, ensuring quick and accurate issue resolution while reducing the burden on live support agents. We leverage innovative technologies such as AI and Machine learning, that amplify our best opportunities for success, aiming to revolutionize customer service experiences while driving efficiency and growth for our organization.

We are seeking a passionate Senior Software Engineer to drive innovative solutions in the realm of customer service virtual assistants. You’ll tackle diverse tasks, from architectural design to frontend and backend development, in a fast-paced and collaborative setting. Your technical expertise will be instrumental in shaping our product and enhancing the customer experience, ensuring seamless and efficient interactions with our virtual assistant. As a valued team member, you will be part of a dynamic yet highly autonomous work environment, where each member has clear expectations and the freedom to explore exciting projects. Your contributions will help advance AI-driven customer support solutions, keeping you abreast of the latest trends and technologies in the field. Collaborating with Machine Learning Engineers, you will facilitate smooth integration and spearhead innovation in our virtual assistant offerings, ultimately transforming customer service experiences and boosting user satisfaction.

Key Responsibilities:

• Design, develop, and maintain scalable, secure, and high-performance full stack applications using modern technologies and best practices, including artificial intelligence and machine learning.

• Collaborate with cross-functional teams to gather requirements, create technical specifications, and implement robust solutions.

• Mentor and guide junior and mid-level engineers, sharing knowledge, expertise, and industry best practices.

• Lead architecture and design discussions, ensuring that solutions are aligned with the company's technology roadmap and strategic objectives.

• Troubleshoot, debug, and resolve complex technical issues, ensuring optimal system performance and stability.

• Continuously evaluate and incorporate new technologies and tools to improve software quality, development processes, and team productivity

• Participate in code reviews, providing constructive feedback to peers and fostering a culture of continuous learning and improvement.

• Collaborate with product team to ensure customer and business needs are prioritized.

• Collaborate with stakeholders to ensure timely delivery of high-quality software solutions that meet or exceed expectations.

• Contribute to the definition and evolution of software development standards, processes, and best practices within the organization.

• Prepare to participate in hands-on development of critical components of the software architecture.

Must have Required Experience:

• Experience:
  • 5 years in full stack software development (front-end, back-end) Node.js and React.js are essential to this role. You must have current experience in both.
• Technical Skills Required:
  • Proficiency in modern programming languages and frameworks (JavaScript, Java, Next JS, Node.js, React js)
  • Experience with Cloud technologies (AWS, Azure, Google Cloud Platform, OpenStack, Terraform, Ansible, Chef)
  • Strong experience with databases (Cassandra, MongoDB, or similar)
  • Strong understanding of microservices architecture, RESTful APIs, and related technologies
  • Familiarity with containerization and orchestration tools (Docker, Kubernetes)
  • Proficiency in version control systems (Git) and CI/CD tools (Jenkins, GitHub, Maven, Nexus, Sonar)
  • Strong experience in unit and function testing (Junit, Spock, Mocki