Why Patients Need You

Through the power of our broad portfolio, we have an unparalleled opportunity to learn faster, act quicker, and be bolder. Whether you are responsible for leading commercial strategies or supporting the development and implementation, your role can transform the way we launch our products to get them into the hands of our patients faster and with more impact. 

What You Will Achieve

Your leadership skills and innovative ideas will drive the growth of our team at Pfizer. You will be responsible for the execution of a multitude of commercial operational services for identified markets. You will work with the region leads to define and update scope and service areas of commercial operations, establish and improve service delivery model, manage business demand for services, prioritize resources and budget/funding/ investments allocation. This role will enable compliant processes for commercial operations in assigned markets. You will serve as the single point of contact for Commercial Leaders and all Cross Functional Groups and lead commercial operations service-related markets processes and technology platforms.

As a Director, you are a subject matter expert and leverage your knowledge of industry, customer requirements and general business environment to adapt and implement strategic actions for the division. Your ability to interpret your division's strategy will establish business priorities that support and set long-term direction for the division. Your managerial skills will help us manage and lead people, technological and financial resources within the division.

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Set objectives for and manage multiple projects within the division.
• Work with Commercial Operations and cross-functional stakeholders to aggressively prioritize needs and manage demands of the Sales and Health System teams.
• Manage all end-to-end processes, services, governance and strategies for all global/above-market Customer Engagement Program (CEPs) to ensure that programs are planned, executed, inventoried in compliance with regulatory requirements, and ensure process controls are in place to ensure proper reporting from these programs.
• Develop and maintain a deep understanding of CEP, CIT and Social Listening policies and procedures.
• Partner with all, Commercial Enablement Leads and others to ensure that CEPs follow proper policy for safety reporting and build and sustain strong collaborative working relationships.
• Partner cross-functionally with enabling internal functions and networks, while also partnering externally, as needed, to deliver insights and initiative to evolve the CFC and HSD approach and results.
• Develop and maintain relationships with key training stakeholders across the global Pfizer community (e.g. approvers, content providers).
• Ensure delivery of quality service within compliance, lead and implement continuous improvement strategies and programs.

Role Summary

The Director of Sales, Commercial Excellence is a key member of the US Hospital Sales & Health System Leadership Team, responsible for driving strategic initiatives that enhance sales effectiveness and operational excellence. This role serves as the primary liaison between Sales and cross-functional partners, including Portfolio, GCET, Trade, Marketing Communications, Account Management, Customer Service, Strategy, and Global Commercial Operations, to ensure alignment and execution of critical projects.

The position focuses on sales enablement, field engagement, and strategic coordination, supporting initiatives such as selling skills development, virtual platform optimization, tool creation, launch readiness, and performance dashboards. The Director will champion collaboration across teams, ensuring timely communication, compliance, and execution of go-to-market strategies while monitoring metrics to maximize field impact.

ROLE RESPONSIBILITIES

Project Performance Lead

• Cross-Commercial Group Strategy Development and Implementation working in close partnership with  Sales and Health System Lead and platform partners to develop and implement broad based strategies that are applicable to all or most of the commercial groups. 
• Accountable for ensuring business critical projects and initiatives are followed through on by tracking progress against timelines and ensures key milestones are being met.

Commercial Excellence

• Supports by organizing all portfolio priorities, including Incentive Compensation (IC), POA meetings, Training, Compliance, and Digital
• Sales liaison for all Captains, Fast Start, POA/National Meetings with Hospital Portfolio t