Senior Manager, LOA Program

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced, highly effective Senior Manager to lead the creation, transformation, and growth of our Leave of Absence Product. Reporting to the VP of Care Operations, this role will act as the key leader for cross-functional program management responsible for both the operation and sales growth of the product line. The Senior Manager will be responsible for leading the scoping, build, launch and delivery of a new Leave of Absence product. The ideal candidate has a proven track record of leading initiatives - from inception to scale - in a cross-functional, high-growth, fast-paced work environment. 

What you'll be doing:

• Program Management:
• Drive programmatic success that maximizes program revenue while streamlining operations and improving quality
• Drive and own ongoing program management, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that build a best-in-class product
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Performance Monitoring and Reporting
• Drive the tracking and reporting of KPIs to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Cross-Functional Collaboration:
• Build strong relationships across other departments, including Clinical Sales; Product and Engineering; Provider Operations; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes 
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
• Comfortable presenting to and developing a plan in partnership with Spring Senior Leadership
• This role reports to the VP of Care Operations 
• Limited travel as needed (10%)

What success looks like in this role:

• Delivery of new services that drive differentiation and revenue growth for the business
• Delivery of cost savings through the execution of cross-functional efficiency programs
• On time, on budget delivery of program initiatives
• Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you:

• Bachelor’s degree or equivalent experience required 
• 5+ years of experience working in operations and/or program management
• Significant experience of working cross-functionally in a matrix environment, with specific experience of collaborating with Sales, Product, Engineering and Operations teams to drive forward the build and delivery of new se