Product Optimization, Project Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our organization’s mission to drive value and bring scale to the product organization. You will manage multiple projects simultaneously, interact cross-functionally with multiple teams in the Product Organization, and be prepared for frequent directional changes with work and responsibilities based on business needs.  This role will work with Product Teams (Stakeholders) to develop and drive the evolution of new and existing service workflows and ensure that we are scaling and enhancing key functionality for the benefit of our clients with minimal client work. Responsible for automating workflows, scaling and enhancing functionality on athena emerging products and transitioning enhanced and executable work to other teams (primarily to Client Support, Core Operations, & athenahealth India for execution.) You will be responsible for creating strong business cases which influence product implementation and execution, applying critical thinking to work through failures, and to account for all contingencies. 

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate. 

Job Responsibilities:

Special Projects – Product Performance & Product Enablement

• Lead, coordinate, and manage performance projects within specified timeframes

• Communicate project status, timelines, and deliverables to project stakeholders – which may include product leadership or Maine Belfast Council leaders

• Provide direction to support deliverables and objectives and appropriately escalate potential risks in compliance or functionality

• Execute and (create and document when necessary) SOPs and best practices

• Translate findings, solutions, and recommendations into relevant/comprehensive business terms to stakeholders (i.e., different product teams or cross functional teams)

• Stakeholder management: Manage and provide clarity or projects, roles and work shifts between product teams & Product Optimization team to ensure project success

Coordinating with Product teams to execute on, iterate and evolve existing and emerging work

• Identify and lead the transition of work from Product to Product Optimization, including shadowing of product team members, understanding pain points, advocacy of work transitions (to fix/solve/operationalize)

• Build out project plans & transitions plans, figure out where to load balance/prioritize work and make recommendations for automation: test, execute, & identify redundancies

• Act on identified gaps in process or functionality found through evaluation and engage proper channels to address issues

• Act on opportunities for innovation to streamline work between internal teams and clients; work directly with Product to advise on the creation of new tools and product improvements to automate and support work

• Own significant level of responsibility in the process of executing, scaling and improving emerging work by contributing and designing elegant solutions

• Aid in development, piloting, and documentation of new work and workflows in collaboration with key stakeholders within Product Optimization and cross-functionally

Education & Experience Required:

• Bachelor’s Degree or equivalent combination of education, training, and experience is required

• 5+ years of professional experience, inclusive of a minimum of 2-4 years of analytical and/or project management experience preferred

• Working understanding of athenaOne; athenaCommunicator, athenaCollector and athenaClinicals preferred

• Mastery of systems used by the department (including, but not limited to, athenaNet, SharePoint, and Salesforce) preferred

• Effective and influential verbal and written communication skills

• Aptitude for reengineering processes, tools and role(s) to improve scalability, efficiency and quality

• Mastery of the common Microsoft Office applications, including O