Digital Customer Experience Architect - React

About the job you’re considering

We are looking for a strategic and hands-on Digital Customer Experience Architect with deep expertise in React JS to lead the transformation of digital touchpoints across our QSR platforms. You will play a key role in shaping the customer journey across web, mobile, and kiosk interfaces—ensuring fast, intuitive, and delightful experiences that reflect the pace and personality of the QSR industry.

Your role

•    Architect and implement scalable, high-performance front-end solutions using React JS for web and mobile ordering platforms.
•    Lead the design and development of digital customer experience solutions across web, mobile web, and mobile apps.
•    Ensure the integration of React Native and ReactJS technologies to deliver seamless user experiences.
•    Provide technical guidance and mentorship to development teams.
•    Design and optimize digital experiences for drive-thru, in-store kiosks, loyalty apps, and delivery integrations.
•    Collaborate with product, marketing, and operations teams to align digital solutions with customer expectations and business goals.
•    Ensure seamless integration with backend services, POS systems, and third-party delivery platforms.
•    Analyze customer behavior and feedback to continuously improve digital interfaces and reduce friction.
•    Stay ahead of QSR digital trends, including personalization, real-time offers, and contactless experiences.

Your skills and experience:

•    8+ years of front-end development experience, with 3+ years in a lead or architect role.
•    Expert-level proficiency in React JS, including hooks, context API, and component architecture.
•    Strong understanding of JavaScript (ES6+), HTML5, CSS3, and responsive/mobile-first design.
•    Experience with state management (Redux, Zustand) and component libraries (Material UI, Tailwind, etc.).
•    Familiarity with QSR technologies such as POS systems, loyalty platforms, and digital menu boards.
•    Proven ability to design customer-centric digital experiences in fast-paced environments.
•    Excellent communication and cross-functional collaboration skills.
•    Experience with Next.js, TypeScript, and server-side rendering.
•    Knowledge of analytics tools (e.g., Google Analytics, Mixpanel) and A/B testing.
•    Exposure to cloud platforms (AWS, Azure) and CI/CD pipelines.

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Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring