Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an Assistant Facilities Manager at JLL on our Amazon account dedicated team, you will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site while reporting to the Facilities Manager and working as part of the overall Facilities Team. This comprehensive facilities support role combines soft services management with operational coordination, requiring you to manage the team providing first line soft services to the site(s) including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services while monitoring and maintaining office equipment and supplies. You will play a crucial role in JLL's commitment to exceptional facility management by managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates, conducting weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained, and managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly in line with service level agreements.

What your day-to-day will look like:

• Manage team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, and vending services
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
• Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and action queries per SLAs
• Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
• Provide travel/visitors' support interfacing with locally approved hotels and assist Client global travel & hotel managers
• Assist in organizing internal and external Client events while managing quality of conferencing facilities
• Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages.

Required Qualifications:

• Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment
• Previous reception or hospitality experience with education at Diploma/degree level for comprehensive facility operations
• Problem solving skill with good decision making capabilities and excellent written/verbal communications for stakeholder interaction
• Spreadsheet and word processing proficiency with customer focused approach and good inter-personal skills
• Assertive personality with attention to detail for managing multiple soft services and vendor relationships
• Understanding of soft services management including reception, mail operations, meeting & events coordination
• Experience with office equipment and supplies monitoring with vendor management and regular contact capabilities
• Knowledge of health & safety issues management including fire and safety teams coordination and training.

Preferred Qualifications:

• Experience managing teams providing first line soft services in corporate environments with Amazon account knowledge
• Background in Trouble Ticket (Remedy) requests management with helpdesk interface and SLA compliance experience
• Knowledge of cleaning quality standards maintenance with vendor cleaning manager walk-round experience
• Understanding of travel/visitors' support with locally approved hotels interface and Client global travel manager assistance
• Experience organizing internal and external Client events with conferencing facilities quality management
• Knowledge of food and kitchen facilities management with housekeepers direction and purchase orders raising
• Understanding of Wiki pages management and other communication channels for site coordination
• Experience deputising/providing cover for Building Operations