Credit/Collections Associate III - Senior Associate/Credit & Collections

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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Credit/Collections Associate III - Senior Associate/Credit & Collections

Job Profile Summary

Position Highlights:

• Remote job (working eastern time zone) Must be located in North America.
• Compensation: $24.90/hr
• Benefits start from your first day + 2 weeks of PTO

Minimizes financial risk to the organization by assessing and advising on payment history and creditworthiness of prospective and existing customers. Liaises with corporate customers and other departments to resolve collections problems. May collect and negotiate terms of payment on overdue accounts.

Job Level

Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks

Works with a limited degree of supervision within established procedures, regularly provides guidance to others.

The Credit/Collections Associate III performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions.  In addition, the Credit/Collections Associate III serves as a role model for other collections agents in their vertical and is available to assist and guide the agents on issues/questions which can be handled without the input of the Collections Resolution Lead or Collections Vertical Manager.
 

RESPONSIBILITIES : 

● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management 

● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes. 

● Ability to identify issues causing delay in payment 

● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue 

● Maintain working partnership with District, Area, Division and Corporate teams 

● When necessary escalate collection issues to Collections Resolution Lead and/or Collections Vertical Manager

● Gain a comprehensive understanding of various Collections systems 

● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards 

• Take ownership of reporting needs for the assigned vertical, as requested by the Collections Research Lead and/or Collections Vertical Manager and assist in developing, maintaining and updating reports to guide implementation of collections strategies and improve collectors performance as needed

• Strong analytical and problem-solving abilities to resolve complex billing and dispute issues

• Excellent communication and negotiation skills, both written and verbal

• High attention to detail and ability to manage multiple tasks simultaneously

● Perform Collections Department projects as directed by management

● Challenge yourself to raise the bar for excellence in customer service and collections

• Stay updated with trends and changes