Senior Analyst, Onboarding Operations

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.
An exciting opportunity has come up in the Know Your Customer (KYC) Operations Team. Our KYC Operations team is one of the most critical teams at Airwallex. 
You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account. You’ll be responsible for performing the required Know Your Customer (KYC) screenings on customers, documenting the information obtained on the client's as required by US KYC regulations.
Your duties will include liaising with customers via email to ensure they have a smooth onboarding experience, collecting key information (data entry) and helping execute our global operations processes. 
You will also support our KYC analysts with SME knowledge sharing and escalations support. A big focus of this role will be managing and executing our Quality Assurance (QA) program.
We are looking for someone who has solid experience in KYC operations and has a deep understanding of the US Anti-Money Laundering/Counter Terrorism Financing (AML/CTF) regulatory landscape. As we expand this function globally, we are looking for a dedicated, proactive, high-energy individual who has a passion for great customer experiences, protecting the community and wants to work at Australia’s tech unicorn.

Who you are:

• You are a KYC expert - you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors and you are able to share this knowledge and experience with the team.
• You are a lifelong learner and encourage the same in others - you are able to proactively identify and work to improve gaps in your own knowledge and that of the team. You can develop and implement QA programs that effectively provide feedback to current and new team members.
• You are focused on a great customer experience – when you interact with customers you want to resolve problems as soon and as efficiently as possible to ensure a great customer experience. You also critically analyse operational processes and proactively raise feedback to help improve the CX where you see opportunities.
• You have an investigative nature - you know when to dive a little deeper to get to the bottom of a problem and solve it. You ask the right questions and make risk based decisions and are comfortable helping the team to continue developing the same skill.
• You are a great communicator – you can provide clear, concise information to stakeholders; helping to cut through the regulatory jargon and ensuring team members understand the ‘why’ of KYC. You can advocate for the importance of strong KYC processes in a rapidly growing business.
• You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them.

What you will bring:

• AML/KYC knowledge & experience is a must! We are looking for an expert who is well placed to support a growing team with their SME knowledge.
• Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals.
• A passion for QA - experience in designing and implementing a QA program is preferred but not a requirement. 
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change.
• The willingness to learn new Compliance processes and develop skills at a fast pace.
• Proficiency with Microsoft Excel/ Google spreadsheets, bonus if you are comfortable with the occasional SQL query!

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative. 
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes