Senior Manager, Client Engagement & Partnerships

Scoutbee's AI-powered Supplier Intelligence and Discovery platform is leading the digital procurement (r)evolution. We believe we need a more sustainable economy that works for both people and the planet. Our mission is to drive this transformation by providing companies with better data, enabling them to make better decisions, and contribute to creating a better world.

To help us continue to build great products, We're searching for a Senior Manager, Client Engagement & Partnerships, to play a vital role in our company's growth and client success. This position is at the intersection of strategy and execution, ensuring our partner organizations seamlessly adopt our procurement SaaS platform. You will be instrumental in facilitating the transition, enhancing buyer engagement, and maximizing value realization. Acting as a crucial link between our company and our clients, you will lead the charge in embedding our solution within client operations, fostering adoption, and driving strategic outcomes.The position will be remote first with the majority of your time spent engaging w/ clients in US time zones and the core team in San Francisco.

Your role in our hive 

• Strategic Onboarding: Build the playbook and oversee the integration of new clients to our SaaS platform, ensuring a strategic and efficient adoption within their procurement functions.
• Client Engagement: Work directly with client buying teams to ensure the effective rollout and utilization of our product, driving internal adoption and strategic alignment.
• Education and Enablement: Develop and deliver targeted training sessions to empower clients with the knowledge and skills to fully leverage our platform.
• Feedback and Improvement: Act as the primary point of contact for clients during the onboarding and activation stages, channeling feedback to our product team to inform continuous improvement.
• Success Measurement: Establish and monitor key performance indicators to evaluate the effectiveness of the onboarding and activation process, driving improvements to enhance client satisfaction.

 

What you bring to our team

• 8-12 years of experience in roles such as corporate/business partnerships, enterprise account management, or project management within the SaaS or technology sectors.
• Proven expertise in managing complex client engagements, with a strong track record of fostering high levels of client satisfaction.
• Demonstrated ability to work collaboratively across functional teams, with a knack for strategic planning and execution in a fast-paced environment.
• Excellent communication and problem-solving skills, with an emphasis on client-centric solutions.

Travel Expectations:

Expected travel 25% of time, focusing on strategic visits to client sites for onboarding, training, and key meetings, supporting a balance between on-site engagement and remote management.

What's in it for you? #lifeatscoutbee

• Work alongside some of the biggest companies in the world redefining how they do business.
• Build a business unit from the ground up, helping to position Scoutbee in the market.
• Competitive Health Insurance plans.
• 401(k) Retirement Plan with employer match.
• Development budget to attend conferences, trainings or benefit from coaching.
• Health allowances supporting your mental health and wellbeing.

Scoutbee’s salary range for this position

$150,000—$180,000 USD

Worried that you don’t quite tick all the boxes? Don’t sweat it. For us, personality and willingness to grow and learn are more important than qualifications. We’re aware that underestimation of one’s own abilities or imposter syndrome can be reasons why someone doesn’t apply. We say that not knowing it all can actually be a good thing and that we’re more than happy to support – and learn from – our new employees while they find their feet at Scoutbee.

We'd love to hear from you!

Scoutbee is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to ethnic background, color, religion, gender, sexual orientation, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

At Scoutbee, we’re on a mission to connect. Our employees focus on shared experiences so they can be a united team. Through this, we have a more accurate view of the world, enabling us to innovate, challenge our own ideas and assumptions, and be ourselves at work. 

About Scoutbee

Scoutbee’s market-leading suppli