Customer Support Senior Representative - Portuguese & French Speaking

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

About The Role:

As a Senior Representative in the Customer Support Partnerships at Taskrabbit, you will be the main point of contact for our Partner’s Co-workers. You will handle a wide variety of needs — from answering general questions, to resolving task-related issues, to reviewing claims submitted by partners.

Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support. By reviewing claims and task issues against our agreed guidelines and contracts, you help us maintain fairness, consistency, and trust. You will also contribute to stronger communication practices, making sure our partnerships are collaborative and well-supported.

Our Values:

• Obsess over Clients and Taskers
• Win Together with HeartOwn the Challenge
• Be Bold
• Move Forward. Move Fast

What You'll Work On:

Customer Obsessed

• Act as the primary point of contact for Partner Co-workers, answering claims, task issues, and general questions.
• Provide clear, timely, and empathetic communication to partners.
• Review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines.
• Take ownership of complex partner cases, ensuring a smooth and transparent resolution.

Insights / Data Driven

• Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines.
• Track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership.
• Use partner feedback and data to suggest improvements to processes, communications, and training materials.

Trusted Resource

• Build trust with Partner Co-workers by being a reliable and knowledgeable point of contact.
• Collaborate closely with internal teams (Resolutions, Operations, Finance, Customer Experience) to resolve claims, task issues, and questions effectively.
• Act as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided.
• Help standardize and strengthen partner-facing communications to ensure clarity and consistency.

What You Will Need:

• Minimum 1–2 years of experience in customer support, claims handling, task issue resolution, or a related field.
• Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines.
• Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support.
• High attention to detail and accuracy in documentation and case review.
• Strong sense of ownership, accountability, and ability to manage multiple requests at once.
• Fluency in Portuguese and French (written and spoken) is required. 

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 105,116 PLN. This