Product Associate – Employee Experience, Personalization

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

 

As a Product Associate in Employee Experience, you'll play a hands-on role in building and scaling personalization capabilities that shape how employees interact with content and resources across every digital touchpoint. Working within a product quad alongside a Product Manager, engineers, UX, and analytics, you'll be the connective tissue between the personalization platform team and the front-end and partner teams who bring those capabilities to life. This is a ground-floor opportunity to help build personalization within EX — coordinating across web, mobile, and agentic channels to ensure the right experience reaches the right employee at the right moment.

 

Job Responsibilities

• Owns and maintains the personalization map — a living view of how personalization is deployed across each surface and touchpoint, organized by job to be done
• Coordinates with front-end and partner teams who consume personalization capabilities, ensuring alignment on priorities, timelines, and implementation
• Supports the Product Manager in identifying new personalization opportunities through user research, discovery, and cross-team feedback
• Manages and maintains the product backlog, writing clear requirements, epics, and user stories that enable the engineering team to deliver with confidence
• Actively participates in scrum ceremonies, helping the team plan, prioritize, and deliver against the product roadmap
• Considers and plans for upstream and downstream implications of new personalization features across web, mobile, and agentic channels
• Facilitates end-to-end User Acceptance Testing for personalization changes, understanding the impacts on the employee journey and back-end systems
• Navigates a building-phase environment with curiosity and persistence, helping drive clarity across a landscape of homegrown and vendor-based tools

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated experience managing a product backlog and working with a scrum team
• Strong coordination and stakeholder management skills — comfortable working across multiple teams and functions to drive alignment
• Proficient knowledge of the product development life cycle, including discovery, requirements definition, and delivery
• Understanding of product testing cycles, requirements, and execution
• Excellent communication, influencing, and negotiation skills with the ability to build and maintain collaborative relationships
• Curiosity, a growth mindset, and a willingness to learn new tools, platforms, and domains quickly

Preferred Qualifications, Capabilities, and Skills

• Familiarity with Adobe Target, Optimizely, or other personalization and A/B testing tools
• Experience working with personalization strategies including audience segmentation, content targeting, or rules-based decisioning
• Exposure to multi-channel product delivery (web, mobile, conversational/agentic)
• Understanding of Jobs to Be Done or similar outcome-driven frameworks

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring t