Office Associate, Opt.SS1

Agency: Department of Public Health
Office:  Policy, Planning & Statistics

Division:  Vital Records

Posting ID:  27-25-0068 / 41765

Posted:  9/30/2024-10/15/2024
Salary: Anticipated Starting Salary $3,852 a month; Full Range $3,852 - $5,046 a month plus 5% bilingual pay  
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014

 

REMOTE/HYBRID SCHEDULES ARE NOT AVAILABLE FOR THIS POSITION.

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  27-25-0068 / 41765 

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to serve as an Office Associate for the Division of Vital Records assisting the general public in both English and Spanish.  Under direction of the Accounting and Customer Service Supervisor, performs a variety of complex and specialized confidential processes regarding vital records; applies laws, regulations, and agency policies necessary to process birth and death record requests regarding the issuance and amendments of these records to the general public and other various Federal, State and Municipal agencies.  The individual will be required to make independent judgment in making determinations on various important vital records and problems which do not involve deviation from established policies and procedures. They will interact with customers in person, by telephone and in writing in both English and Spanish regarding complex inquiries or unique situations. Must be able to read, speak and write in Spanish at a colloquial level.  We welcome all qualified candidates to apply today.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

 

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Converses with Spanish Speaking applicants in person, by telephone, or in writing to a variety of inquir