Senior Commercial Lines Account Manager

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Acrisure’ s Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today, with a culture built on organic partnership.

About The Role

This position will have a primary responsibility for policy maintenance and service of an assigned portion of accounts. Maintain a high level of client retention by managing the day-to-day service needs of our clients and constantly work toward strong client relationships. Market and service accounts in accordance with the platform objectives and procedures. Contribute to the profitable growth of the platform by achieving retention and renewal goals, proactive account rounding, up-selling of limits/coverages and by providing extraordinary client service.

Responsibilities: 

• Manages high-value or complex accounts, often involving more intricate problem-solving end negotiations.

• Collaborate with the client advisor to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost.

• Collaborate with client advisors to market, quote, and prepare the proposal for the client from both a risk management and insurance prospective to decide upon the “best” way to manage the customer’s risk which may require an inventive approach.

• Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner.

• Manages initial report of claims, and following up to ensure that the claim is properly progressing, and customer’s needs are being met.

• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (policy endorsements, claims, etc.)

• Develops and executes strategic account plans to drive client growth and retention.

• Attempt to round-out each customer’s insurance portfolio including, the solicitation of additional commercial and personal lines insurance where applicable.

• Maintain customer records in accordance with procedures.

• Keeps customers up to date on “pending changes” in the insurance world that may impact their insurance coverage.

• Assists or completes other tasks as directed by platform management.

• Provide timely, professional, accurate communication to client, team, carrier representatives and

• Keep and maintain confidentiality of client records and communication.

• Engages with senior executives both within the company and at client organizations to align on goals and strategies.

• Conducts detailed analysis of account performance and implement improvements to optimize client satisfaction and profitability.

• Seeks referrals from clients and follows through to help generate new business.

• Refers current and prospective clients to Benefits Department and Personal Insurance for solicitation of those lines of business.

• Coach and mentor junior members of the commercial lines, may lead team meetings and initiatives.

• Comply with agency standards, policies, and procedures.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements: 

• Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence. 

• Must have a high level of understanding accounting or strong math skills.

• High degree of critical thinking; ability to problem solve when the answer is not readily apparent. 

• Demonstrated attention to detail, producing outcomes with minimal errors.