Senior Director - Middleware Reliability Engineering

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Product Reliability Engineering (PRE) ensures Visa’s Products and Services are engineered and operating at a level that exceeds all the availability and reliability targets. PRE is accountable for the reliability of all Visa’s Products including the underlying Applications, Technologies, and Processes. As the world’s leader in digital payments, we hold ourselves to the highest standards for Reliability and Availability. Our programs like IT Disaster Recovery and Change Management are regarded as the highest level in the industry and well regarded by Regulators across the World. The full lifecycle Reliability Assessment is groundbreaking in nature and PRE is committed to raising the bar with innovation and setting the highest of standards. 

Essential Functions

• Middleware Reliability Engineering (MWRE) responsibilities as part of Product Reliability Engineering (PRE) Organization of VISA. You will be responsible for managing Middleware infrastructure, life cycle management of MW standard products, build solution around MW products while considering reliability, availability, latency, performance, monitoring & efficiency as core principles. Involve in change management, emergency response, and capacity planning under PRE. In this role, split your time between overseeing MWRE workload and engagement in various strategic initiative under PRE.

• As a Leader of Middleware Reliability Engineering group, this role requires to oversee team work to keep the applications and Middleware infrastructure running to cater to the round the clock needs of the business.

• This role require contribution towards various initiatives within PRE including building new solutions and make a meaningful impact keeping Reliability, Availability & security as top priority.

• Plan for future team growth with carefully considering Visa Leadership Principles and value addition to the business.

• Build an inclusive team culture that is innovative and collaborative.

• Inspire and lead your team to deliver strategic objectives of PRE and help optimize Visa’s approach to growth.

• Lead strong partnerships with key stakeholders across Technology.

• Mentor, coach, manage and motivate a high performing team of senior engineers, managers and set clear priorities to achieve goals and KPIs.

• Show appreciation, recognition, and empathy for your team.

• Enjoy having a strategic impact at all levels, including interacting with other leaders on tangly issues and applying strong judgment and analysis toward important business decisions.

• Articulate with both technical and business partners to create effective frameworks to aid the discussion of complicated topics.

• True adherence to Visa Leadership Principles (VLPs) with excellent communication, storytelling, and presentation skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.

Preferred Qualifications
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Strong leadership & people management skills to manage great talented Middleware team and make valuable contribution to towards the growth for Visa business.
• Ability to set the clear vision and strategy for the team to