Senior Product Analyst

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.
At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.
Job Description: Softrams, a Tria Federal Company, is looking for a Senior Product Analyst with expertise in eliciting and documenting requirements as user stories and working with the development team to build the products. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions 

Basic Requirements:

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years. 
• Bachelor’sdegree and 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.).  
• 7+ years of total experience as a product owner, business analyst, product analyst, supporting the capture of requirements and developing business process models. 
• 3+ years of experience with healthcare IT programs including working with healthcare payer data and business processes. 

Additional Qualifications:

• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements. 
• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders. 
• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand. 
• In-depth knowledge of Medicare and Medicaid policies, programs, systems, and data. 
• Experience with Scaled Agile Framework (SAFe). 
• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). 
• Experience with Electronic Data Interface (EDI) processing, including experience with 270/271 transactions and/or other X12 data formats. 
• Experience working with Federal Healthcare IT Projects. Other government contract experience will be considered. 
• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems.  

Responsibilities:

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis. 
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind. 
• Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points.  
• Conduct policy analysis toward developing and adapting business requirements. 
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback. 
• Work with sprint team to implement and accept user stories as defined. 
• Work the customer business owner and leads to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting). 
• Develop Change Requests following change control policies and procedures established to monitor and control product vision. 
• Mentor junior analysts, providing guidance, training, and support to enhance their skills and ensure the quality of deliverables. 
• Act as a backup product manager in the absence of the primary product manager overseeing product roadmap, prioritization, and stakeholder c