Products & Services Manager or Senior Products & Services Manager

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, December 8, 2025

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This position will assume one of two potential primary responsibilities: (1) overseeing the management and operation of the K12 Education Energy Efficiency program or (2) executing as a cross-functional lead for Energy Efficiency DIY which includes approved programs and growth initiatives such as the Online Savings Store and Retail Instant Savings. Ultimately, this role will assist in the development and growth of one or more residential and/or SMB Energy Efficiency programs for a portfolio approach to drive customer satisfaction, value, and profitability.

Duke Energy's Direct Offers Energy Efficiency programs are designed to help residential and non-residential customers save energy and reduce both expenses and energy usage through the installation of energy conservation measures in the home/premise and/or behavioral changes. The ideal candidate has an operational aptitude, is a student of the business, and can creatively solve problems.

Generally, this role will oversee the management of complex P&L driven products, programs, and services offered across large regions of the regulated or non-regulated footprint. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Products & Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short and long-term benefits.

Responsibilities for this position include but are not limited to the following

Leading

• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.

• Conduct frequent face-to-face meetings and conference calls with vendors, customers, internal stakeholders, external stakeholders to monitor performance, identify issues, discover solutions and adjust to changing conditions.

• Manage and modify contractual obligations for the program with supply chain.

• Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.

• Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.

• Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.

• Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.

• Collaborate with program stakeholders (regulatory, finance, supply chain, solutions development, etc.) to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.

• Work within the communities to provide a positive influence and serve the needs of customers.

Creating

• Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.

• Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.

• Propose and establish new processes, tools, and/or automation to help our customers and internal teams operate more effectively.

• Develop and execute exit strategies for non-performing/underperforming programs.

• Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

• Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

• Develop, commun